November 9, 2018

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This topic is part of the manual Altocloud Release Notes for version Current of Altocloud.
Release Notes for the November 9, 2018 release of the Altocloud Agent UI.

Introducing the Altocloud Agent UI

This is the first release of Altocloud Agent UI, which appears in agent desktops as a new Altocloud tab. The Altocloud Agent UI enables agents access to:

  • Journey content for a specific visit session
  • Visitor details and online presence status
  • Visit details
  • Real-time customer journey chart
  • Real-time view of matched segments
  • Real-time view of outcome scores

For more information on the Agent UI, see Agent's Guide.

More Release Information