November 9, 2018

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This topic is part of the manual Altocloud Release Notes for version Current of Altocloud.
Release Notes for the November 9, 2018 release of the Agent Pacing Service.

Agent Pacing Service version 9.0.001.01

Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send an engagement request to a specific visitor.

For more information, see Agent Pacing Service Deployment Guide.

Schema modifications

This release includes the following corrections and modifications for the Agent Pacing Service:

  • Updates were made to the API schema v2.0.

More Release Information