November 9, 2018
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Third Party Software
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Agent Pacing Service version 9.0.001.01
Agent Pacing Service combines statistical data from the contact center with statistics collected by Genesys Predictive Engagement to predict the availability of agent resources. It forwards the results to Genesys Predictive Engagement, so that Genesys Predictive Engagement can make an informed decision about whether to send an engagement request to a specific visitor.
For more information, see Agent Pacing Service Deployment Guide.
This release includes the following corrections and modifications for the Agent Pacing Service:
- Updates were made to the API schema v2.0.