December 31, 2021

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Copyright

All Genesys software is © Copyright 2013 –2018 Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

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Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.

Release Notes for the December 31, 2021 release of the Agent Pacing Service (versions 9.0.003.03 and 9.0.003.05).

Security improvements

This release includes important security fixes related to the Apache Log4j 2 vulnerability, in particular:

  • In version 9.0.003.03, the Log4j version included with Agent Pacing Service has been upgraded to 2.16.0 (CVE-2021-44228).
  • In version 9.0.003.05, the Log4j version included with Agent Pacing Service has been upgraded to 2.17.0 (CVE-2021-45105).

More Release Information