High availability and disaster recovery

Find out how this service provides disaster recovery in the event the service goes down.

Related documentation:

• How Reporting works
• Suite-level guide
• All services
• Genesys Customer Experience Insights Release Notes

RSS:

• For private edition

Service	High Availability	Disaster Recovery	Where can you host this service?
Genesys Customer Experience Insights	N = 2 (active-active)	active-active

See High Availability information for all services: High availability and disaster recovery

By default, GCXI provides High Availability support using StatefulSets with 2 x Pods in Active-Active mode, which form a MicroStrategy cluster. GCXI does not support autoscaling. High Availability is not applicable to RAA.

GCXI does not support Disaster Recovery or any kind of cross-regional deployment. In most scenarios, GCXI is deployed in customer's primary region only. If GCXI is deployed in supplementary regions, each such deployment is completely independent from each other. Pods in different regions do not communicate with each other.

Multi-region availability

Functionality	Pattern	Design	Dependencies	Limitation	Activate	Activate Time	Rollback	Rollback Time	Changes
GCXI	Pilot-Light	GCXI deployed in the primary region. The DB and File storage are replicated to secondary region.	GIM DB must be available in the secondary region	None	If needed teardown GCXI in primary region Change secondary region replicated DB and File storage to R/W and have them replicated to primary region (if available) Deploy GCXI in secondary region using the replicated DB and File storage Notify tenant to use the secondary GCXI tile in Portal	under 15 mins	Teardown secondary region GCXI with a pipeline. Deploy GCXI in primary region If the DB and File storage is replicated to primary region, change to R/W and have replicated to secondary region If the DB and File storage is not replicated to primary region, recreate them using backup data from the secondary region. Update URL for GCXI	under 15 mins	Change the GCXI pipeline to convert replicated DB and File Storage to R/W and deploy GCXI Make sure the Postgres DB is replication across regions Change the File storage to GZRS Azure files to do replication of the data Reports themselves - email or link Cube - in memory - refreshes on period basis. All the links Add secondary GCXI tile to Portal pipeline

Primary Region failure

Functionality	Operational Impact	Representative  Experience	Customer Experience
GCXI	without GCXI functionality 15 mins	No Impact	No Impact

Secondary Region Failure

Functionality	Operational Impact	Representative  Experience	Customer Experience
GCXI	No Impact	No Impact	No Impact

Data Sovereignty and Regulations

Functionality	Design	Changes	Investigations
GCXI	There is potential sensitive data in the reports	TBD