Difference between revisions of "GDE/Current/User/Configuration"
From Genesys Documentation
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|DisplayName=Configuring your bot | |DisplayName=Configuring your bot | ||
| − | | | + | |Context=Modify your bot's settings. |
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| − | | | + | |Platform=PureConnect, GenesysEngage-cloud |
|Section={{Section | |Section={{Section | ||
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|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=The '''Bot Settings''' page allows you to configure: | + | |structuredtext=[[File:GDE Settings.png|center|frameless|650x650px|link=https://all.docs.genesys.com/File:GDE_Settings.png]] |
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| + | The '''Bot Settings''' page allows you to configure: | ||
*The welcome message that the bot will display when it starts. | *The welcome message that the bot will display when it starts. | ||
*The maximum number of times the bot tries to identify an intent from an utterance. | *The maximum number of times the bot tries to identify an intent from an utterance. | ||
*The threshold limit to be reached before an utterance is identified positively as an intent. | *The threshold limit to be reached before an utterance is identified positively as an intent. | ||
| − | | | + | *Enable the Intent Disambiguation feature. |
| + | |Status=No | ||
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| + | |sectionHeading=Working with Intent Disambiguation | ||
| + | |anchor=intent-disambiguation | ||
| + | |alignment=Horizontal | ||
| + | |Media=Video | ||
| + | |image=448826840 | ||
| + | |structuredtext=The '''Intent Disambiguation''' option, when enabled, presents a list of intents to the user when the utterance is matched with multiple intents. This list of intents will display up to nine intents that fall within a 50% confidence level of being the right intent. | ||
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| + | As shown in the example, when the utterance has more than three intents that can be detected, the bot displays the top three intents that match the threshold value options. If there are more than three matching intents, the user can choose one of the intent displayed or choose ''None of the above'' option to display another set of matching intents. | ||
| + | |FAQHeading=How do I enable the intent disambiguation feature? | ||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 08:39, August 19, 2020
This topic is part of the manual Genesys Dialog Engine User Guide for version Current of Genesys Dialog Engine.
Read this topic for other versions:
Contents
Modify your bot's settings.
The Bot Settings page allows you to configure:
- The welcome message that the bot will display when it starts.
- The maximum number of times the bot tries to identify an intent from an utterance.
- The threshold limit to be reached before an utterance is identified positively as an intent.
- Enable the Intent Disambiguation feature.
Working with Intent Disambiguation
The Intent Disambiguation option, when enabled, presents a list of intents to the user when the utterance is matched with multiple intents. This list of intents will display up to nine intents that fall within a 50% confidence level of being the right intent.
As shown in the example, when the utterance has more than three intents that can be detected, the bot displays the top three intents that match the threshold value options. If there are more than three matching intents, the user can choose one of the intent displayed or choose None of the above option to display another set of matching intents.Comments or questions about this documentation? Contact us for support!