From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| + | |Type=Feature | ||
|WithTabber= | |WithTabber= | ||
|UserFunctions= | |UserFunctions= | ||
|displayname=Voice | |displayname=Voice | ||
| − | |contentarea=Genesys | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
|definition=Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | |definition=Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Release Notes | |Type=Release Notes | ||
|Title=How voice works | |Title=How voice works | ||
| Line 16: | Line 17: | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Release Notes | |Type=Release Notes | ||
|Title= | |Title= | ||
|Description= | |Description= | ||
| − | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Workspace Release Notes] |
|Columns= | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
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|Columns= | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=Supervisor | |Title=Supervisor | ||
| Line 44: | Line 45: | ||
|Columns= | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent | |Title=Agent | ||
| Line 53: | Line 54: | ||
|Columns= | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
| Line 60: | Line 61: | ||
|Columns= | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Additional Resources | |Type=Additional Resources | ||
|Title= | |Title= | ||
|Description= | |Description= | ||
| − | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Workspace videos}} |
| − | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys | + | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community] |
*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles] | *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles] | ||
|Columns= | |Columns= | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 19:20, July 28, 2022
Click on any of the following to see the documentation for that version:
How voice works
Release Notes
Administrator
Developer
Additional Resources
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