Difference between revisions of "GDE/Current/User/Utterances"
From Genesys Documentation
(Published) |
m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
||
| (2 intermediate revisions by the same user not shown) | |||
| Line 2: | Line 2: | ||
|Standalone=No | |Standalone=No | ||
|DisplayName=Utterances | |DisplayName=Utterances | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud, PureConnect |
|ComingSoon=No | |ComingSoon=No | ||
|Context=An '''Utterance''' is what the user communicates to describe their intent. | |Context=An '''Utterance''' is what the user communicates to describe their intent. | ||
| Line 8: | Line 8: | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=What are utterances? | |sectionHeading=What are utterances? | ||
| − | | | + | |Standalone=No |
| − | | | + | |ComingSoon=No |
| + | |alignment=Vertical | ||
| + | |structuredtext=Utterances are phrases that a user would use to describe what they want to do. The bot tries to understand and identify the user’s intent from these utterances. | ||
A user might say: ''I need a room for tomorrow.'' or ''I want to book a room for tomorrow.'' Both of these utterances convey the same intention: book a room for tomorrow. Another utterance might be: ''Book me a suite for three nights starting tomorrow.'' | A user might say: ''I need a room for tomorrow.'' or ''I want to book a room for tomorrow.'' Both of these utterances convey the same intention: book a room for tomorrow. Another utterance might be: ''Book me a suite for three nights starting tomorrow.'' | ||
| Line 17: | Line 19: | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Add an utterance | |sectionHeading=Add an utterance | ||
| − | |||
|anchor=addUtterance | |anchor=addUtterance | ||
| + | |Standalone=No | ||
| + | |ComingSoon=No | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |||
|structuredtext=# In the '''Utterances''' tab, type an utterance in the '''+''' field, and press '''Enter'''. | |structuredtext=# In the '''Utterances''' tab, type an utterance in the '''+''' field, and press '''Enter'''. | ||
# Add more utterances to the intent, as needed.{{NoteFormat|You must have two utterances added to your intent before you can save the intent.|2}} | # Add more utterances to the intent, as needed.{{NoteFormat|You must have two utterances added to your intent before you can save the intent.|2}} | ||
| Line 27: | Line 29: | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Edit an utterance | |sectionHeading=Edit an utterance | ||
| − | |||
|anchor=editUtterance | |anchor=editUtterance | ||
| + | |Standalone=No | ||
| + | |ComingSoon=No | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |||
|structuredtext=* Click an utterance and modify the information, as required. | |structuredtext=* Click an utterance and modify the information, as required. | ||
|fullwidth=No | |fullwidth=No | ||
| Line 36: | Line 38: | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Delete an utterance | |sectionHeading=Delete an utterance | ||
| − | |||
|anchor=deleteUtterance | |anchor=deleteUtterance | ||
| + | |Standalone=No | ||
| + | |ComingSoon=No | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |||
|structuredtext=* Select an utterance and click the '''Delete''' button. | |structuredtext=* Select an utterance and click the '''Delete''' button. | ||
|fullwidth=No | |fullwidth=No | ||
| Line 45: | Line 47: | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Search utterances | |sectionHeading=Search utterances | ||
| − | |||
|anchor=searchUtterance | |anchor=searchUtterance | ||
| + | |Standalone=No | ||
| + | |ComingSoon=No | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |||
|structuredtext=Use the '''Search''' filter to locate all utterances that use a specific keyword. This feature is useful when you have a large number of utterances for your intent. | |structuredtext=Use the '''Search''' filter to locate all utterances that use a specific keyword. This feature is useful when you have a large number of utterances for your intent. | ||
| Line 56: | Line 58: | ||
}}{{Section | }}{{Section | ||
|sectionHeading=What's next? | |sectionHeading=What's next? | ||
| − | | | + | |Standalone=No |
| + | |ComingSoon=No | ||
| + | |alignment=Vertical | ||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 02:34, July 25, 2020
This topic is part of the manual Genesys Dialog Engine User Guide for version Current of Genesys Dialog Engine.
Read this topic for other versions:
Contents
An Utterance is what the user communicates to describe their intent.
You should have at least one intent created.
What are utterances?
Utterances are phrases that a user would use to describe what they want to do. The bot tries to understand and identify the user’s intent from these utterances.
A user might say: I need a room for tomorrow. or I want to book a room for tomorrow. Both of these utterances convey the same intention: book a room for tomorrow. Another utterance might be: Book me a suite for three nights starting tomorrow.
When creating sample utterances, try to create variations and also with a wide range of semantics for each intent. It’s a good practice to create multiple variations of the same phrase. For example, create two utterances: book a room and reserve a room.
Add an utterance
- In the Utterances tab, type an utterance in the + field, and press Enter.
- Add more utterances to the intent, as needed.TipYou must have two utterances added to your intent before you can save the intent.
Edit an utterance
- Click an utterance and modify the information, as required.
Delete an utterance
- Select an utterance and click the Delete button.
Search utterances
Use the Search filter to locate all utterances that use a specific keyword. This feature is useful when you have a large number of utterances for your intent.
- In the Search field, type a word to locate all instances of that word in multiple utterances.
What's next?
Comments or questions about this documentation? Contact us for support!