Difference between revisions of "PEC-Developer/Current/WebAPIs"

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*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Authentication}}
 
*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Authentication}}
  
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===[https://developer.genhtcc.com/reference/cxcontactservice/index.html CX Contact Service Overview]===
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===[https://developer.genesyscloud.com/reference/cxcontactservice/index.html CX Contact Service Overview]===
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* [https://developer.genhtcc.com/reference/cxcontactservice/Administration/index.html Administration]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Administration/index.html Administration]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Analytics/index.html Analytics]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Analytics/index.html Analytics]
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* [https://developer.genhtcc.com/reference/cxcontactservice/AutomationJobs/index.html Automation jobs]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/AutomationJobs/index.html Automation jobs]
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* [https://developer.genhtcc.com/reference/cxcontactservice/CallerID-Sets/index.html Callerid-sets]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/CallerID-Sets/index.html Callerid-sets]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Campaigns/index.html Campaigns]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Campaigns/index.html Campaigns]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Compliance/index.html Compliance]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Compliance/index.html Compliance]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Contact-Lists/index.html Contact-lists]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Contact-Lists/index.html Contact-lists]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Dial/index.html Dial]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Dial/index.html Dial]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Environment/index.html Environment]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Environment/index.html Environment]
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* [https://developer.genhtcc.com/reference/cxcontactservice/History-Data/index.html History-data]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Labels/index.html Labels]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Labels/index.html Labels]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Mapping-Schemas/index.html Mapping-schemas]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Mapping-Schemas/index.html Mapping-schemas]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Metadata/index.html Metadata]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Metadata/index.html Metadata]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/OutboundSchedules/index.html Outbound schedules]
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* [https://developer.genhtcc.com/reference/cxcontactservice/OutboundSchedules/index.html Outbound schedules]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Profiles/index.html Profiles]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Profiles/index.html Profiles]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Security/index.html Security]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Security/index.html Security]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Specifications/index.html Specifications]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Specifications/index.html Specifications]
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* [https://developer.genesyscloud.com/reference/cxcontactservice/Templates/index.html Templates]
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* [https://developer.genhtcc.com/reference/cxcontactservice/Templates/index.html Templates]
 
  
 
==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Cloud Data Download Service API}}===
 
==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Cloud Data Download Service API}}===
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*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Data-download}}
 
*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Data-download}}
  
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===[https://developer.genhtcc.com/reference/messaging/index.html Consumer Messaging Overview]===
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===[https://developer.genesyscloud.com/reference/messaging/index.html Consumer Messaging Overview]===
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* [https://developer.genhtcc.com/reference/messaging/ChatSession/index.html Chat session]
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* [https://developer.genesyscloud.com/reference/messaging/ChatSession/index.html Chat session]
  
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===[https://developer.genhtcc.com/reference/engagement/index.html Engagement Overview]===
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===[https://developer.genesyscloud.com/reference/engagement/index.html Engagement Overview]===
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* [https://developer.genhtcc.com/reference/engagement/Availability/index.html Availability]
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* [https://developer.genesyscloud.com/reference/engagement/Availability/index.html Availability]
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* [https://developer.genhtcc.com/reference/engagement/Call-In/index.html Call-in]
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* [https://developer.genesyscloud.com/reference/engagement/Call-In/index.html Call-in]
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* [https://developer.genhtcc.com/reference/engagement/Callbacks/index.html Callbacks]
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* [https://developer.genesyscloud.com/reference/engagement/Callbacks/index.html Callbacks]
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* [https://developer.genhtcc.com/reference/engagement/Estimated-Wait-Time/index.html Estimated-wait-time]
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* [https://developer.genesyscloud.com/reference/engagement/Estimated-Wait-Time/index.html Estimated-wait-time]
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* [https://developer.genhtcc.com/reference/engagement/Queue-Status/index.html Queue-status]
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* [https://developer.genesyscloud.com/reference/engagement/Queue-Status/index.html Queue-status]
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* [https://developer.genhtcc.com/reference/engagement/Statistics/index.html Statistics]
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* [https://developer.genesyscloud.com/reference/engagement/Statistics/index.html Statistics]
  
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===[https://developer.genhtcc.com/reference/iwd/index.html Intelligent Workload Distribution Overview]===
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===[https://developer.genesyscloud.com/reference/iwd/index.html Intelligent Workload Distribution Overview]===
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* [https://developer.genhtcc.com/reference/iwd/Actions/index.html Actions]
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* [https://developer.genesyscloud.com/reference/iwd/Actions/index.html Actions]
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* [https://developer.genhtcc.com/reference/iwd/Basic/index.html Basic]
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* [https://developer.genesyscloud.com/reference/iwd/Basic/index.html Basic]
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* [https://developer.genhtcc.com/reference/iwd/Search/index.html Search]
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* [https://developer.genesyscloud.com/reference/iwd/Search/index.html Search]
  
 
==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Interactions Webhook Overview}}===
 
==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Interactions Webhook Overview}}===
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*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Interactions Webhook}}
 
*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Interactions Webhook}}
  
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===[https://developer.genhtcc.com/reference/provisioning/index.html Provisioning Overview]===
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===[https://developer.genesyscloud.com/reference/provisioning/index.html Provisioning Overview]===
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* [https://developer.genhtcc.com/reference/provisioning/session/index.html Session]
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* [https://developer.genesyscloud.com/reference/provisioning/session/index.html Session]
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* [https://developer.genhtcc.com/reference/provisioning/objects/index.html Objects]
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* [https://developer.genesyscloud.com/reference/provisioning/objects/index.html Objects]
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* [https://developer.genhtcc.com/reference/provisioning/operations/index.html Operations]
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* [https://developer.genesyscloud.com/reference/provisioning/operations/index.html Operations]
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* [https://developer.genhtcc.com/reference/provisioning/capacity-rules/index.html Capacity-rules]
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* [https://developer.genesyscloud.com/reference/provisioning/capacity-rules/index.html Capacity-rules]
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* [https://developer.genhtcc.com/reference/provisioning/email-settings/index.html Email-settings]
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* [https://developer.genesyscloud.com/reference/provisioning/email-settings/index.html Email-settings]
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* [https://developer.genhtcc.com/reference/provisioning/export/index.html Export]
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* [https://developer.genesyscloud.com/reference/provisioning/export/index.html Export]
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* [https://developer.genhtcc.com/reference/provisioning/import/index.html Import]
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* [https://developer.genesyscloud.com/reference/provisioning/import/index.html Import]
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* [https://developer.genhtcc.com/reference/provisioning/notifications/index.html Notifications]
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* [https://developer.genesyscloud.com/reference/provisioning/notifications/index.html Notifications]
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* [https://developer.genhtcc.com/reference/provisioning/options/index.html Options]
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* [https://developer.genesyscloud.com/reference/provisioning/options/index.html Options]
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* [https://developer.genhtcc.com/reference/provisioning/recording-certificates/index.html Recording-certificates]
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* [https://developer.genesyscloud.com/reference/provisioning/recording-certificates/index.html Recording-certificates]
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* [https://developer.genhtcc.com/reference/provisioning/settings/index.html Settings]
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* [https://developer.genesyscloud.com/reference/provisioning/settings/index.html Settings]
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* [https://developer.genhtcc.com/reference/provisioning/statistics/index.html Statistics]
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* [https://developer.genesyscloud.com/reference/provisioning/statistics/index.html Statistics]
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* [https://developer.genhtcc.com/reference/provisioning/storage/index.html Storage]
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* [https://developer.genesyscloud.com/reference/provisioning/storage/index.html Storage]
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* [https://developer.genhtcc.com/reference/provisioning/users-deprecated/index.html Users-deprecated]
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* [https://developer.genesyscloud.com/reference/provisioning/users-deprecated/index.html Users-deprecated]
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* [https://developer.genhtcc.com/reference/provisioning/whitelist/index.html Whitelist]
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* [https://developer.genesyscloud.com/reference/provisioning/whitelist/index.html Whitelist]
  
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===[https://developer.genhtcc.com/reference/secureemail/index.html Secure Email Overview]===
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===[https://developer.genesyscloud.com/reference/secureemail/index.html Secure Email Overview]===
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* [https://developer.genhtcc.com/reference/secureemail/SecureEmail/index.html Secure email]
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* [https://developer.genesyscloud.com/reference/secureemail/SecureEmail/index.html Secure email]
  
 
==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Statistics API}}===
 
==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Statistics API}}===
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*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Statistics Notifications}}
 
*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Statistics Notifications}}
  
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===[https://developer.genhtcc.com/reference/gtr/index.html Task Routing Overview]===
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==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Task Routing API}}===
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*[https://developer.genhtcc.com/reference/gtr/openmedia/index.html Openmedia]
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*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Openmedia}}
  
 
==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Third-Party Messaging API}}===
 
==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Third-Party Messaging API}}===
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*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=UDM Data-download}}
 
*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=UDM Data-download}}
  
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===[https://developer.genhtcc.com/reference/workspace/index.html Workspace Overview]===
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===[https://developer.genesyscloud.com/reference/workspace/index.html Workspace Overview]===
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* [https://developer.genhtcc.com/reference/workspace/Session/index.html Session]
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* [https://developer.genesyscloud.com/reference/workspace/Session/index.html Session]
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* [https://developer.genhtcc.com/reference/workspace/Voice/index.html Voice]
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* [https://developer.genesyscloud.com/reference/workspace/Voice/index.html Voice]
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* [https://developer.genhtcc.com/reference/workspace/Media/index.html Media]
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* [https://developer.genesyscloud.com/reference/workspace/Media/index.html Media]
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* [https://developer.genhtcc.com/reference/workspace/Chat/index.html Chat]
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* [https://developer.genesyscloud.com/reference/workspace/Chat/index.html Chat]
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* [https://developer.genhtcc.com/reference/workspace/Notifications/index.html Notifications]
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* [https://developer.genesyscloud.com/reference/workspace/Notifications/index.html Notifications]
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* [https://developer.genhtcc.com/reference/workspace/Reporting/index.html Reporting]
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* [https://developer.genesyscloud.com/reference/workspace/Reporting/index.html Reporting]
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* [https://developer.genhtcc.com/reference/workspace/Targets/index.html Targets]
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* [https://developer.genesyscloud.com/reference/workspace/Targets/index.html Targets]
  
 
|product=Draft:PEC-Developer
 
|product=Draft:PEC-Developer

Latest revision as of 16:01, November 26, 2023

This manual is for version Current of Developer.


This guide provides an overview of Genesys Multicloud CX web-based APIs. The Introduction to Engage Cloud APIs provides generic information you will find helpful when working with these APIs. Once you have reviewed that content, details about specific APIs are provided on the following pages:

Authentication Overview

CX Contact Service Overview

Cloud Data Download Service Overview

Warning
The Cloud Data Download Server (CDDS) API has been deprecated. Please use the User Data Management API instead.

Consumer Messaging Overview

Engagement Overview

Intelligent Workload Distribution Overview

Interactions Webhook Overview

Provisioning Overview

Secure Email Overview

Statistics Overview

Task Routing Overview

Third-Party Messaging Overview

User Data Management Overview

Workspace Overview

Retrieved from "https://all.docs.genesys.com/PEC-Developer/Current/WebAPIs (2025-07-14 21:59:05)"
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