Difference between revisions of "PE-GPR/9.0.0/Help/Reports"

From Genesys Documentation
Jump to: navigation, search
(Published)
(Published)
 
(2 intermediate revisions by one other user not shown)
Line 1: Line 1:
 
{{ArticleUnstructured
 
{{ArticleUnstructured
 +
|Standalone=No
 
|DisplayName=What you can monitor
 
|DisplayName=What you can monitor
−
|Platform=PureEngage
+
|Platform=GenesysEngage-cloud
 
|TocName=What you can monitor
 
|TocName=What you can monitor
 
|Dimension=GPRAnalysis
 
|Dimension=GPRAnalysis
−
|Context=Genesys Predictive Routing (GPR) provides a number of ways to assess the quality of your data within the application interface. This includes being able to dig into details about your agents and customers, test how well a predictor is scoring against specific customers, and delve into your dataset data. The '''Datasets''' tab also provides the {{Link-SomewhereInThisManual|topic=FAReport|anchor=top|display text=Feature Analysis}} and {{Link-SomewhereInThisManual|topic=AgtVarReport|anchor=top|display text=Agent Variance}} reports.
+
|Context=Genesys Predictive Routing (GPR) provides feature coverage and model accuracy graphs for your predictors.
−
 
 
−
*Other data analysis functionality available in the GPR web application:  {{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Model Quality}} and {{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Agent Coverage}}.
 
−
*The Genesys Reporting solution provides in-depth feature-rich reporting on scoring, interaction handling, outcomes, and so on. See {{Link-SomewhereInThisVersion|manual=Deployment|topic=GIMintegration|display text=Integrate with Genesys Reporting}} for more information.
 
 
}}
 
}}
−
[[File:GPRAnalysisMenu.png|frameless]]
+
[[File:GPRApredictorsTabs.png|frameless]]
−
 
 
−
The top navigation bar enables access to the following windows, which display various trends and performance metrics:
 
−
 
 
−
{{Link-SomewhereInThisVersion|manual=Help|topic=AgentsPage|display text=Agents}} - view agent distribution and details
 
−
 
 
−
{{Link-SomewhereInThisVersion|manual=Help|topic=CustomersPage|display text=Customers}} - view customer distribution and details
 
  
−
{{Link-SomewhereInThisVersion|manual=Help|topic=DatasetsPage|display text=Datasets}} - view dataset trends and details
+
The top navigation bar enables access to the {{Link-SomewhereInThisVersion|manual=Help|topic=AIMonitoring|display text=feature coverage}} and {{Link-SomewhereInThisVersion|manual=Help|topic=ModelAccuracy|display text=model accuracy}} graphs.
  
−
{{Link-SomewhereInThisVersion|manual=Help|topic=Analysis|display text=Predictors}} - monitor feature coverage and simulate predicted predictor performance against your actual customers and agents
+
'''Note:''' The Genesys Reporting solution provides in-depth feature-rich reporting on scoring, interaction handling, outcomes, and so on. See {{Link-SomewhereInThisVersion|manual=Deployment|topic=GIMintegration|display text=Integrate with Genesys Reporting}} for more information.

Latest revision as of 20:55, December 16, 2020

This topic is part of the manual Genesys Predictive Routing Help for version 9.0.0 of Genesys Predictive Routing.
Read this topic for other versions:



Genesys Predictive Routing (GPR) provides feature coverage and model accuracy graphs for your predictors.

Related documentation:

GPRApredictorsTabs.png

The top navigation bar enables access to the feature coverage and model accuracy graphs.

Note: The Genesys Reporting solution provides in-depth feature-rich reporting on scoring, interaction handling, outcomes, and so on. See Integrate with Genesys Reporting for more information.

Retrieved from "https://all.docs.genesys.com/PE-GPR/9.0.0/Help/Reports (2025-07-21 04:29:14)"
Comments or questions about this documentation? Contact us for support!