Difference between revisions of "PE-GPR/9.0.0/Help/Reports"

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{{ArticleUnstructured
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|DisplayName=Analysis reports: Feature Analysis, Agent Variance
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|Standalone=No
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|Platform=PureEngage
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|DisplayName=What you can monitor
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|TocName=Analysis reports: Feature Analysis, Agent Variance
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|Platform=GenesysEngage-cloud
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|Context=Genesys Predictive Routing (GPR) provides a number of reports within the application interface. These reports analyze data quality, Model quality, expected lift, and other aspects of GPR functionality.  
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|TocName=What you can monitor
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|Dimension=GPRAnalysis
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|Context=Genesys Predictive Routing (GPR) provides feature coverage and model accuracy graphs for your predictors.
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}}
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[[File:GPRApredictorsTabs.png|frameless]]
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The top navigation bar enables access to the {{Link-SomewhereInThisVersion|manual=Help|topic=AIMonitoring|display text=feature coverage}} and {{Link-SomewhereInThisVersion|manual=Help|topic=ModelAccuracy|display text=model accuracy}} graphs.
  
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*Reports about scoring, interaction handling, outcomes, and so on are available through the Genesys Reporting solution. See {{Link-SomewhereInThisVersion|manual=Deployment|topic=GIMintegration|display text=Integrate with Genesys Reporting}} for more information.
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'''Note:''' The Genesys Reporting solution provides in-depth feature-rich reporting on scoring, interaction handling, outcomes, and so on. See {{Link-SomewhereInThisVersion|manual=Deployment|topic=GIMintegration|display text=Integrate with Genesys Reporting}} for more information.
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}}
 
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*{{Link-SomewhereInThisManual|topic=FAReport|anchor=top|display text=Feature Analysis}} report: Analyzes how the characteristics and performance of agents and customers affect the metric you are targeting.
 
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*{{Link-SomewhereInThisManual|topic=AgtVarReport|anchor=top|display text=Agent Variance}} report: Analyzes how much difference there is among agents for the different business processes they work on. More variance means better opportunities for optimization.
 
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*{{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Model Quality}} report: Provides an analysis of how well the model is performing.
 
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*{{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Agent Coverage}} report: Indicates how many agent models were built, as a function of the total agents available.
 
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{{NoteFormat
 
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|
 
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*Predictive Routing supports report generation that includes up to 250 features (columns).
 
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*For all reports, mandatory fields are marked with an asterisk.
 
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}}
 

Latest revision as of 20:55, December 16, 2020

This topic is part of the manual Genesys Predictive Routing Help for version 9.0.0 of Genesys Predictive Routing.
Read this topic for other versions:



Genesys Predictive Routing (GPR) provides feature coverage and model accuracy graphs for your predictors.

Related documentation:

GPRApredictorsTabs.png

The top navigation bar enables access to the feature coverage and model accuracy graphs.

Note: The Genesys Reporting solution provides in-depth feature-rich reporting on scoring, interaction handling, outcomes, and so on. See Integrate with Genesys Reporting for more information.

Retrieved from "https://all.docs.genesys.com/PE-GPR/9.0.0/Help/Reports (2025-07-21 04:21:50)"
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