Difference between revisions of "PEC-Voice"

Revision as of 18:11, June 1, 2020

Click on any of the following to see the documentation for that version:

How voice works

Release Notes

Agent Workspace Release Notes

Administrator

Supervisor

Agent

Developer

Developer Center

Additional Resources

@@ Line 1: / Line 1: @@
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@@ Line 8: / Line 10: @@
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-|Type=Agent Features
+|Type=Release Notes
-|Title=Agent
+|Title=How voice works
-|Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADTeamCommunicator Make a new call]
+|Description=
-* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVoice Calls]
+|Links={{Link-Standalone|topic=PEC-Voice/HIW}}
-* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADintinter Calling inside my company]
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-|Type=Supervisor Features
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-|Title=Supervisor
+|Title=
-|Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MonitorVoice Monitor agent activity]
+|Description=
-* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADTeamCommunicator Make a new call]
+|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
-* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADVoice Calls]
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-* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADintinter Calling inside my company]
-* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#CoachVoice Coach Agents]
-* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#Barge Barge-in calls]
 }}{{MintyDocsProductLandingSections
 |Platform=PureEngage
 |Type=Install and Config
 |Title=Administrator
-|Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrVoice Set up Voice]
+|Description=
-* [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/DesktopSettings Set up Agent Desktop]
+|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Voice_options|display text=Set up voice}}
-* [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/RouteCall Route Calls]
+*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=CC_options_overview|display text=Set up the desktop}}
+*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=RouteCall|display text=Route calls}}
+|Columns=
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-|Type=Release Notes
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+|Title=Supervisor
+|Description=
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=mon|display text=Monitor agent activity}}
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADTeamCommunicator|display text=Make a call}}
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADintinter|display text=Make an internal call}}
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVoice|display text=Handle calls}}
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=CoachVoice|display text=Coach agents}}
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=Barge|display text=Barge in on calls}}
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+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADintinter|display text=Make an internal call}}
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-|Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos]
+|Title=
-* [https://docs.genesys.com/Documentation:Videos-cloud Videos]
+|Description=
-* [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
-* [https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles]
+*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]
+*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles]
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