From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Gplus Adapter for Microsoft Dynamics 365 | |displayname=Gplus Adapter for Microsoft Dynamics 365 | ||
| − | |admins=sravindr, Margarethe.nitzsche@softphone.it | + | |admins=sravindr, Margarethe.nitzsche@softphone.it, Ewilson@ariasolutions.com, Subhajit.Dutta |
| − | |editors=Xavier, sravindr, Margarethe.nitzsche@softphone.it, Alessandro.iuliano@softphone.it | + | |editors=Xavier, sravindr, Margarethe.nitzsche@softphone.it, Alessandro.iuliano@softphone.it, Ewilson@ariasolutions.com, Subhajit.Dutta |
|previewers=GAMDPreview | |previewers=GAMDPreview | ||
| − | |contentarea=Multicloud | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
|definition=Gplus Adapter for Microsoft Dynamics 365 provides integrated management of communication channels within the Microsoft Dynamics 365 CRM. | |definition=Gplus Adapter for Microsoft Dynamics 365 provides integrated management of communication channels within the Microsoft Dynamics 365 CRM. | ||
| Line 20: | Line 20: | ||
*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Inbound}} | *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Inbound}} | ||
*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Outbound}} | *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Outbound}} | ||
| + | *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|topic=Workitem}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAMSDynamics# | + | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAMSDynamics#Aug022021 Gplus Adapter for Microsoft Dynamics 365] |
|Columns=No | |Columns=No | ||
}} | }} | ||
|workspace_id=GAMD | |workspace_id=GAMD | ||
}} | }} | ||
Latest revision as of 00:00, July 31, 2022
Get Started
Agent
- Adapter basics
- How to manage inbound calls
- How to handle outbound calls
- [[GAMD/Current/Agent/Workitem|]]
Release Notes
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