View source for PEC-GPA/Current/Agent/GPASFLWWE

{{Article
|Standalone=No
|DisplayName=Working with Gplus Adapter
|TocName=Working with Gplus Adapter
|Context=Gplus Adapter deployed in Salesforce Lightning enables you to handle Genesys contact center functions from Salesforce along with Salesforce-specific features such as updating activity history, screen pop, and click-to-dial.
|ComingSoon=No
|Platform=GenesysEngage-onpremises
|Prereq=
|Section={{Section
|sectionHeading=How do I access Gplus Adapter?
|anchor=HowdoIaccessGplusAdapter
|alignment=Vertical
|Media=
|image=
|structuredtext=If Gplus Adapter is configured in Salesforce Lightning, you will see a phone icon in the bottom-left corner of your screen. Click the phone icon and you will see a pop-up window where you can login with your Adapter credentials.
<!--===Single Sign-On===
If your Service console is configured for single sign-on, after you entered your username and clicked Next in the Adapter login screen, you will be additionally prompted with an identity provider's login screen (for example, Okta). Enter your Adapter credentials (username and password) in the identity provider's login screen and you will be redirected to Adapter on successful validation of the credentials.

Instead, if you are already logged in through the identity provider, you can immediately gain access to Adapter and you don't need to log in again in the identity provider's login screen until your authentication expires.-->
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Supported features
|anchor=Supportedfeatures
|alignment=Vertical
|Media=
|image=
|structuredtext=Gplus Adapter includes some features that integrate with Salesforce Lightning environment. This means that actions that you take in Salesforce or Gplus Adapter can be seamlessly passed to each other. 

The integrated features are:

*{{Link-SomewhereInThisManual|topic=GPASFLClickToDial|display text=Click-to-dial}}
*{{Link-SomewhereInThisManual|topic=GPASFLScreenPops|display text=Screen pops}}
*{{Link-SomewhereInThisManual|topic=GPASFLActivityHistory|display text=Activity history}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Handling multiple calls
|anchor=Handlingmultiplecalls
|alignment=Vertical
|Media=
|image=
|structuredtext=If you are on a call with an internal target as a second call while you are already handling a customer's call, then Adapter will create the Salesforce activity history only when the customer's call is active.

{{NoteFormat|If you are using the Mozilla Firefox browser and making a consultation call, you might not be able to enter an agent's number occasionally. The workaround is to minimize and maximize the Adapter window or click anywhere in the Salesforce window. This is a Salesforce known limitation and it occurs intermittently. }}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Reconnecting Genesys Server
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=
|structuredtextwide=
|FAQHeading=
|Status=Yes
}}{{Section
|sectionHeading=Related documentation
|anchor=Related
|alignment=Vertical
|Media=
|image=
|structuredtext=*To learn how to use Gplus Adapter, see the {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=AD|display text=Genesys Agent Desktop help}}.
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}