View source for PEC-Developer/Current/WebAPIs

{{MintyDocsManual
|version=Current
|manual=WebAPIs
|defaultform=Form:ArticleUnstructured
|displayname=Genesys Multicloud CX Web-based API Reference
|topicslist=* -Get started
** Getting started
* -Authentication API
** Authentication API
** Authentication
* -CX Contact Service API
** CX Contact Service API
** Administration
** Analytics
** Automation jobs
** Callerid-sets
** Campaigns
** Compliance
** Contact-lists
** Dial
** Environment
** Labels
** Mapping-schemas
** Outbound schedules
** Profiles
** Security
** Specifications
** Templates
* -Cloud Data Download Service API
** Cloud Data Download Service API
** Data-download
* -Consumer Messaging API
** Consumer Messaging API
** Chat session
* -Engagement API
** Engagement API
** Availability
** Call-in
** Callbacks
** Estimated-wait-time
** Queue-status
** Engagement Statistics
* -Intelligent Workload Distribution API
** Intelligent Workload Distribution API
** Actions
** Basic
** Search
* -Interactions Webhook
** Interactions Webhook Overview
** Interactions Webhook
* -Provisioning API
** Provisioning API
** Provisioning Session
** Objects
** Operations
** Capacity-rules
** Email-settings
** Export
** Import
** Provisioning Notifications
** Options
** Recording-certificates
** Settings
** Provisioning Statistics
** Storage
** Users-deprecated
** Whitelist
* -Secure Email API
** Secure Email API
** Secure email
* -Statistics API
** Statistics API
** Statistics
** Statistics Notifications
* -Task Routing API
** Task Routing API
** Openmedia
* -Third-Party Messaging API
** Third-Party Messaging API
** Third-party messaging
** Third-party messaging webhook
* -User Data Management
** User Data Management API
** UDM Data-download
* -Workspace API
** Workspace API
** Workspace Session
** Voice
** Media
** Chat
** Workspace Notifications
** Reporting
** Targets
|Auto=Crafted summary table
|Description=This guide provides an overview of Genesys Multicloud CX web-based APIs. The {{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Getting_started}} provides generic information you will find helpful when working with these APIs. Once you have reviewed that content, details about specific APIs are provided on the following pages:

==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Authentication API}}===

*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Authentication}}

===[https://developer.genesyscloud.com/reference/cxcontactservice/index.html CX Contact Service Overview]===
* [https://developer.genesyscloud.com/reference/cxcontactservice/Administration/index.html Administration]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Analytics/index.html Analytics]
* [https://developer.genesyscloud.com/reference/cxcontactservice/AutomationJobs/index.html Automation jobs]
* [https://developer.genesyscloud.com/reference/cxcontactservice/CallerID-Sets/index.html Callerid-sets]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Campaigns/index.html Campaigns]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Compliance/index.html Compliance]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Contact-Lists/index.html Contact-lists]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Dial/index.html Dial]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Environment/index.html Environment]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Labels/index.html Labels]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Mapping-Schemas/index.html Mapping-schemas]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Metadata/index.html Metadata]
* [https://developer.genesyscloud.com/reference/cxcontactservice/OutboundSchedules/index.html Outbound schedules]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Profiles/index.html Profiles]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Security/index.html Security]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Specifications/index.html Specifications]
* [https://developer.genesyscloud.com/reference/cxcontactservice/Templates/index.html Templates]

==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Cloud Data Download Service API}}===
{{NoteFormat|The Cloud Data Download Server (CDDS) API has been {{Link-Standalone|topic=PEC-CDDS/Deprecation-Cloud_Data_Download_Service|display text=deprecated}}. Please use the User Data Management API instead.|3}}

*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Data-download}}

===[https://developer.genesyscloud.com/reference/messaging/index.html Consumer Messaging Overview]===
* [https://developer.genesyscloud.com/reference/messaging/ChatSession/index.html Chat session]

===[https://developer.genesyscloud.com/reference/engagement/index.html Engagement Overview]===
* [https://developer.genesyscloud.com/reference/engagement/Availability/index.html Availability]
* [https://developer.genesyscloud.com/reference/engagement/Call-In/index.html Call-in]
* [https://developer.genesyscloud.com/reference/engagement/Callbacks/index.html Callbacks]
* [https://developer.genesyscloud.com/reference/engagement/Estimated-Wait-Time/index.html Estimated-wait-time]
* [https://developer.genesyscloud.com/reference/engagement/Queue-Status/index.html Queue-status]
* [https://developer.genesyscloud.com/reference/engagement/Statistics/index.html Statistics]

===[https://developer.genesyscloud.com/reference/iwd/index.html Intelligent Workload Distribution Overview]===
* [https://developer.genesyscloud.com/reference/iwd/Actions/index.html Actions]
* [https://developer.genesyscloud.com/reference/iwd/Basic/index.html Basic]
* [https://developer.genesyscloud.com/reference/iwd/Search/index.html Search]

==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Interactions Webhook Overview}}===

*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Interactions Webhook}}

===[https://developer.genesyscloud.com/reference/provisioning/index.html Provisioning Overview]===
* [https://developer.genesyscloud.com/reference/provisioning/session/index.html Session]
* [https://developer.genesyscloud.com/reference/provisioning/objects/index.html Objects]
* [https://developer.genesyscloud.com/reference/provisioning/operations/index.html Operations]
* [https://developer.genesyscloud.com/reference/provisioning/capacity-rules/index.html Capacity-rules]
* [https://developer.genesyscloud.com/reference/provisioning/email-settings/index.html Email-settings]
* [https://developer.genesyscloud.com/reference/provisioning/export/index.html Export]
* [https://developer.genesyscloud.com/reference/provisioning/import/index.html Import]
* [https://developer.genesyscloud.com/reference/provisioning/notifications/index.html Notifications]
* [https://developer.genesyscloud.com/reference/provisioning/options/index.html Options]
* [https://developer.genesyscloud.com/reference/provisioning/recording-certificates/index.html Recording-certificates]
* [https://developer.genesyscloud.com/reference/provisioning/settings/index.html Settings]
* [https://developer.genesyscloud.com/reference/provisioning/statistics/index.html Statistics]
* [https://developer.genesyscloud.com/reference/provisioning/storage/index.html Storage]
* [https://developer.genesyscloud.com/reference/provisioning/users-deprecated/index.html Users-deprecated]
* [https://developer.genesyscloud.com/reference/provisioning/whitelist/index.html Whitelist]

===[https://developer.genesyscloud.com/reference/secureemail/index.html Secure Email Overview]===
* [https://developer.genesyscloud.com/reference/secureemail/SecureEmail/index.html Secure email]

==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Statistics API}}===

*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Statistics}}
*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Statistics Notifications}}

===[https://developer.genesyscloud.com/reference/gtr/index.html Task Routing Overview]===
*[https://developer.genesyscloud.com/reference/gtr/openmedia/index.html Openmedia]

==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Third-Party Messaging API}}===

*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Third-party messaging}}
*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=Third-party messaging webhook}}

==={{Link-SomewhereInThisVersion|manual=WebAPIs|topic=User Data Management API}}===

*{{Link-SomewhereInThisVersion|manual=WebAPIs|topic=UDM Data-download}}

===[https://developer.genesyscloud.com/reference/workspace/index.html Workspace Overview]===
* [https://developer.genesyscloud.com/reference/workspace/Session/index.html Session]
* [https://developer.genesyscloud.com/reference/workspace/Voice/index.html Voice]
* [https://developer.genesyscloud.com/reference/workspace/Media/index.html Media]
* [https://developer.genesyscloud.com/reference/workspace/Chat/index.html Chat]
* [https://developer.genesyscloud.com/reference/workspace/Notifications/index.html Notifications]
* [https://developer.genesyscloud.com/reference/workspace/Reporting/index.html Reporting]
* [https://developer.genesyscloud.com/reference/workspace/Targets/index.html Targets]

|product=Draft:PEC-Developer
|pagination=no
|inherit=no
}}