PureCloud Use Cases
From Genesys Documentation
Use Cases are the way we visualize great experiences, discover business opportunities, and design solutions.
Architecture Blueprints, also available on this portal, offer the implementation details for these use cases, guaranteeing consistency and interoperability.
Explore Use Cases
Sort or search all use cases.
Explore by Product Category
Explore Use Case Benefits
Find use cases according to their stated benefits.
Explore Interdependencies
Find lists of interdependencies per use case.