Genesys Open Platform
From Genesys Documentation
This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.
Genesys Open Platform Use Cases for GenesysCloud
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|Genesys Business Communications (OP01)||Simplify contact center and business communications|
|Genesys CRM Collaboration (OP02)||Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions|
|Genesys Voice Services (OP04)||Telephony Connection Options|
|Genesys UCC Third-Party Integration (OP07)||Enable customer choice of unified communication providers and telephony solutions through integrations with popular platforms.|
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