Genesys Workforce Engagement

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.

GenesysCloud  

Genesys Workforce Engagement Use Cases for GenesysCloud

Sort or search the table to find the use case you need to edit. Click the title link to go to the use case.

Use Case Subtitle
Use Case Subtitle
Quality Assurance and Compliance (WE01) Improve quality of agent handling of interactions by deriving insights from interaction recording along with recorded desktop activity, quality evaluations, speech & text analytics and post-interaction survey.
Resource Management (WE02) Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement.
Employee Performance (WE03) Agent Skills development, Performance management and Gamification