Genesys Outbound
From Genesys Documentation
This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.
Genesys Outbound Use Cases for GenesysCloud
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| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys Outbound Dialer (CE11) | Improve customer communications and increase sales conversion using powerful dialer capabilities |
| Genesys SMS & Email Notifications (CE12) | Use SMS and email to send personalized, timely and relevant notifications to customers. |
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