Genesys Self-Service and Automation

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.

GenesysCloud  

Genesys Self-Service and Automation Use Cases for GenesysCloud

Sort or search the table to find the use case you need to edit. Click the title link to go to the use case.

Use Case Subtitle
Use Case Subtitle
Genesys Customer Authentication (CE07) Identify and verify customers in your IVR
Genesys Voice Payment (CE08) Capture payments in your IVR
Genesys IVR Personalization (CE09) Increase self-service by personalizing your IVR
Genesys Chatbots (CE31) Use chatbots to automate customer conversations and seamlessly hand over to a live agent when needed.
Genesys Voicebots (CE41) Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed.