Genesys Text and Speech Analytics for Compliance (EE25) for PureConnect
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Enforce compliance and legal responsibilities with speech and text analytics
What's the challenge?Many organizations work under strict regulatory requirements for use of data and communications. Monitoring for compliance adherence is a never-ending and stressful job. There isn’t time to check every interaction so you use sampling, but what if you miss a critical problem?
What's the solution?Automated speech and text monitoring for comprehensive monitoring. Genesys systems check agent and organization compliance with legal, regulatory and organization obligations. Monitor 100 percent of interactions to reduce risk of compliance failures, litigation, financial impact and damage to reputation.
Story and Business Context
Use Case Benefits
Use Case Definition
Business Flow Description
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