Genesys Speech Analytics (EE22) for PureConnect
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Gain basic insight into voice interactions using speech analytics
What's the challenge?Organizations that record all or a portion of their calls amass a significant amount of data in those recordings. The difficulty lies in sifting through thousands of hours of dialog to find what's most important - a task that's impossible without automation.
What's the solution?It starts by automating the transcription of your calls. From there, you can discover trends such as frequency and changes in frequency of words and phrases. Use the search function if you're looking for something specific.
Story and Business Context
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Use Case Definition
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