Genesys Workforce Engagement
From Genesys Documentation
Genesys Workforce Engagement Use Cases for PureConnect
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| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys Workforce Scheduling for Voice (EE01) | Optimize employee utilization for voice interactions |
| Genesys Omnichannel Workforce Scheduling (EE02) | Optimize employee utilization for all digital interactions |
| Genesys Shrinkage Management (EE03) | Improve operational effectiveness by better managing agent non-working time |
| Genesys Voice Recording (EE07) | Record voice interactions |
| Genesys Voice and Screen Recording (EE08) | Record voice and screen interactions |
| Genesys Quality Management (EE09) | Improve employee performance with quality management |
| Genesys Employee Schedule Preferences (EE10-A) | Empower employees with self-administration of their schedule |
| Genesys Employee Schedule Preferences (EE10-B) | Empower employees with self-administration of their schedule |
| Genesys Employee Schedule Preferences (EE10-C) | Empower employees with self-administration of their schedule |
| Genesys Employee Schedule Preferences (EE10-D) | Empower employees with self-administration of their schedule |
| Genesys Shift Bidding (EE11) | Empower employees to influence their schedules |
| Genesys Speech Analytics (EE22) | Gain basic insight into voice interactions using speech analytics |
| Genesys Advanced Text and Speech Analytics (EE23) | Achieve deeper operational insights with speech and text Analytics |
| Genesys Text and Speech Analytics for Customer Service (EE24) | Mine call recordings for insights to improve agent and customer experiences |
| Genesys Text and Speech Analytics for Compliance (EE25) | Enforce compliance and legal responsibilities with speech and text analytics |
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