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None (13) · Before you begin (4) · Architecture (4) · Configure the Genesys Agent Assist Plugin for Workspace Desktop Edition (3) · Event attributes (3)

Other values: ; About the Genesys Agent Assist Plugin for Workspace Desktop Edition About Voice Microservices Agent Assist Agent Assist tab in Workspace Agent state and DN events Architecture - Cross-region Architecture - Voice connections Basic call models Call handling and transfer/conference events Call routing events Call treatment events Configure Agents Configure the Google Project for Agent Assist Configure the Voicemail Service Configure Voice Microservices Consul requirements for Voice services Deploy Deploy Voice Microservices Deployment FAQs for agents Feature support and known limitations Get started Get Started with Genesys Agent Assist for Genesys Multicloud CX Handling user data High availability and disaster recovery Holding, transferring, and conferencing Install Google Dialogflow Agent extension in Genesys Cloud CX Install the Genesys Agent Assist Plugin for Workspace Desktop Edition Monitoring calls Overview Ports Predictive dialing Prepare your tenant Prerequisites Provision the Voicemail Service Provision trunk and softswitch Provision Voice Microservices Provisioning Redis requirements for Voice services Releasing calls Special cases Upgrade, roll back, or uninstall Voice Microservices Upgrade, rollback, or uninstall the Voicemail Service Upgrade, rollback, or uninstall Voice Microservices Voice Microservices topics for event streaming Working with queues

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Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

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