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DC (1) · Draft:BDS (45) · Draft:DC (1) · Draft:PEC-DC (10) · Draft:PEP-DC (1) · Draft:System (28) · PEC-DC (10) · System (5)

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None (101)

None (15) · Before you begin (4) · Genesys™ Products and Components EOL Life Cycle Table (3)

Other values: ; Accessibility feedback Active Call Recording / Screen Recording / Quality Management All content - Genesys Multicloud CX and cloud private edition Architecture ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Deploy Deploy Digital Channels Deprecation-AllNotices Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle End of Life Cycle Table Genesys Chat Genesys Chat Seats for NEXUS Genesys Choice overview Genesys Choice Terms and Conditions Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys Multicloud CX system requirements Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail Gplus Workforce Management (Gplus WFM) GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports High availability and disaster recovery Intelligent Workload Distribution (IWD) IVR Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction Recording storage SIP voicemail Task routing Third-party work items TTS ports Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle Workspace

None (39) · WFO (3) · ASR/TTS (2) · Intelligent Workload Distribution (2) · Voicemail (2) · Voice 2 (2) · Digital 1 (2) · Digital 2 (2) · Voice 1 (2) · IVR (2) · Genesys Multicloud CX Workspaces (2) · Task routing (2) · Outbound campaign transactions (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail Gplus Workforce Management GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Outbound Contact Outbound Voice with CX Contact Interaction Recording storage SIP voicemail Third-party work items TTS ports Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2 Workspace

None (101)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (14) · Administrator (2) · DCPEGuide (16) · Deployment (3) · Developers (2) · GenChoiceTermsCond (1) · GenesysChoice (17) · Licensing (1) · User (45)

None (101)

None (101)

None (95) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2)