Drilldown: Article

None (7) · No (56) · Yes (2)

DC (5) · Draft:BDS (3) · Draft:DC (4) · Draft:GAWFM (7) · Draft:PEC-DC (29) · PEC-DC (17)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

No · None · Yes · Other

None (51) · Administrator (12) · Adminstrator (2)

Provisioning overview (4) · Deploy Digital Channels using Docker Compose (4) · Provision API keys (4) · Enable a tenant for Digital Channels (4) · Metrics (2) · Persistent Chat across Different Domains (2) · About Digital Channels (2) · Logging (2) · Getting started with Advanced Chat (2) · Genesys Widgets: Close the chat when an agent disconnects (2) · About AI Connector (2) · Deploy Digital Channels in Kubernetes (2) · Set up Facebook and Twitter (2) · Configure Digital Channels (2) · Configure AI Connector (2) · Set up SMS (2) · Set up WhatsApp (2)

Other values: ; About Digital Channels Admin About Gplus Adapter for WFM Add-on components in Genesys Choice Configure Agent UI Configure Agent UI - Obsolete Configure Gplus Adapter for WFM Deployment overview Genesys Choice measurements Genesys Choice overview Installation and Windows permissions Manage AI Integrations Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Provision Digital Channels Provision Gplus Adapter for WFM Tenant Settings Upgrade or uninstall Gplus Adapter for WFM Upgrade, roll back, or uninstall Digital Channels Upgrade, rollback, or uninstall Digital Channels

None (41) · Add-ons (1) · Configure Agent UI (2) · Deploy in Kubernetes (2) · Deploy using Docker Compose (2) · Geneys Choice overview (1) · Getting started with Advanced Chat (2) · Installation and Windows permissions (1) · Manage field codes (1) · Manage PII (1) · Manage standard responses (1) · Measurements (1) · Set up Facebook and Twitter (2) · Set up SMS (2) · Set up WhatsApp (2) · Upgrade or uninstall (1) · Upgrade, rollback, or uninstall (2)

None (62) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (2) · Administrator (19) · DCPEGuide (21) · Deployment (10) · Developers (4) · GAWFMPEGuide (6) · User (3)

None (55) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Designer (4)

None (65)

None (52) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)