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Article > ComingSoon: No & Role : Administrator, Agent, Supervisor or None & Manual: Administrator

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No (60) · Yes (1)
productshort:
Draft:PEC-DC (7) · Draft:PEC-GPA (1) · Draft:PEC-IWD (10) · Draft:PEC-OU (7) · Draft:PEC-ROU (1) · Draft:PEC-WFM (6) · Draft:SF (7) · Draft:WFM (3) · PEC-DC (5) · PEC-IWD (9) · PEC-WFM (5)
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About Digital Channels Admin (2) · Manage API keys (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · Using copy and paste for statistics (2) · Use Workload Manager (2) · Tenant Settings (2) · Set up IWD (2) · Search, display, manage, and update work items (2) · Schedule validation errors and warnings (2) · Policy objects (2) · Manage SMS Keywords (2) · Monitor work items and emails (2) · Configuration objects (2) · How IWD works (2) · Configure Agent UI (2) · Getting started (2) · FAQs (2)
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None (9) · Account Manager (1) · Activity History (1) · Click-to-Dial (1) · Configuration objects (2) · Configure Agent UI (3) · Configuring SSO (1) · Enterprise Manager (1) · Frequently Asked Questions (2) · Genesys Predictive Routing (1) · Getting started (2) · Gplus Adapter for Salesforce Lightning (v9) (1) · Integrating Gplus Adapter (1) · Integrating with Genesys Cloud CX (1) · Intelligent Workload Distribution (2) · Migrating to Gplus Adapter (v9) (1) · Monitor work items and emails (2) · Multi-channel Campaigns (1) · Policy objects (2) · Private Edition (1) · Schedule validation errors and warnings (2) · Screen Pop (1) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (2) · Stage 1: Configuring Outbound routing (1) · Stage 2: Setting up a campaign and sub-campaign (1) · Stage 3: Dialing and call handling (1) · Stage 4: Monitoring a campaign (1) · Use Workload Manager (2) · Using copy and paste for statistics (2) · Using Copy and Paste Format for Statistics (1) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · WFM Configuration Objects (1) · WFM Policy Objects (1)
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