Drilldown: Article

No (65) · Yes (1)

Draft:PEC-DC (7) · Draft:PEC-GPA (1) · Draft:PEC-GSM (5) · Draft:PEC-IWD (10) · Draft:PEC-OU (7) · Draft:PEC-ROU (1) · Draft:PEC-WFM (6) · Draft:SF (7) · Draft:WFM (3) · PEC-DC (5) · PEC-IWD (9) · PEC-WFM (5)

None (17) · GenesysEngage-cloud (48) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1)

No · None · Yes · Other

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

About Digital Channels Admin (2) · How IWD works (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · Using copy and paste for statistics (2) · Use Workload Manager (2) · Tenant Settings (2) · Set up IWD (2) · Search, display, manage, and update work items (2) · Schedule validation errors and warnings (2) · Policy objects (2) · Monitor work items and emails (2) · Manage API keys (2) · Manage SMS Keywords (2) · Configuration objects (2) · Getting started (2) · Configure Agent UI (2) · FAQs (2)

Other values: ; Account Manager Activity History Archiving and Forgetting Users Certificates and Reports Click-to-Dial Configure Agent UI - Obsolete Configuring SSO Creating Templates Associated to Roles Enterprise Manager Genesys Predictive Routing Gplus Adapter for Salesforce Lightning (v9) Integrating Gplus Adapter Integrating Gplus Adapter Private Edition in Lightning Integrating with Genesys Cloud CX Manage AI Integrations Manage Hierarchy Migrating to Gplus Adapter (v9) Multi-channel Campaigns Questions, Answers, and Tests Screen Pop Set up Email Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Using Copy and Paste Format for Statistics WFM Configuration Objects WFM Policy Objects

None (11) · Configure Agent UI (3) · Frequently Asked Questions (2) · Policy objects (2) · Monitor work items and emails (2) · Set up IWD (2) · Intelligent Workload Distribution (2) · Getting started (2) · Schedule validation errors and warnings (2) · Use Workload Manager (2) · Using copy and paste for statistics (2) · View, edit, and create Categories and Rules (2) · Configuration objects (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · Search, display, manage, and update work items (2)

Other values: ; Account Manager Activity History Archiving and Forgetting Users Click-to-Dial Configuring SSO Creating Templates Associated to Roles Enterprise Manager Genesys Predictive Routing Gplus Adapter for Salesforce Lightning (v9) Integrating Gplus Adapter Integrating with Genesys Cloud CX Manage Hierarchy Migrating to Gplus Adapter (v9) Multi-channel Campaigns Private Edition Screen Pop Set up Email Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Using Copy and Paste Format for Statistics WFM Configuration Objects WFM Policy Objects

None (64) · Journey (2)

None (15) · Digital Channels (7) · Genesys Skills Management (5) · Gplus Adapter for Salesforce (1) · Intelligent Workload Distribution (19) · Outbound (CX Contact) (7) · Routing and Designer (1) · Workforce Management (11)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (66)

None (66)

None (66)