Drilldown: Article
Choose a table:
- AppSection (42)
- Application (19)
- ArchitectureArticle (1)
- Article (6718)
- ArticleCloudRN (89)
- ArticleGlossary (0)
- ArticleHelmRN (43)
- ArticleIndexRN (2)
- ArticleKVP (3)
- ArticleMaturity (64)
- ArticlePEServiceArchitecture (57)
- ArticlePEServiceDeploy (60)
- ArticlePEServiceMetrics (103)
- ArticlePEServiceObservability (44)
- ArticlePEServicePorts (14)
- ArticlePEServiceUpgrade (35)
- ArticleServiceHA (45)
- ArticleServiceUpgrade (0)
- ArticleSimplified (24)
- ArticleUnstructured (740)
- ArticleUpgrades (0)
- BDSMetric (61)
- Boilerplate (10)
- Browser (7)
- CAPDetails (6)
- CSDTArticle (2)
- CapabilitiesTable (28)
- CapabilitiesUseCasesTable (11)
- CloudRN (56)
- Component (70)
- ComponentRN (1499)
- ContentAreaLandingPage (8)
- ContentAreaLandingPageSection (37)
- ContentAreaSection (8)
- CustomArticle1 (0)
- CustomSection1 (120)
- DRType (4)
- DefinePlatforms (6)
- DeploymentType (5)
- DeprecationNotices (40)
- EOL (815)
- EOL XR (3)
- EngageRole (4)
- EngageServices (4)
- Environment (4)
- FAQ (41)
- FAQ Article (8)
- FeatureSection (118)
- FeatureTopic (5)
- FeatureTopicCategory (13)
- GCXI Attribute (866)
- GCXI Folder (142)
- GCXI Form (132)
- GCXI Metric (2044)
- GCXI Report (210)
- GEC AzAWSDiffs UseCases (44)
- GEcCap (81)
- GEcCompliance (9)
- GEcTelCon (19)
- GEcUC (42)
- GenerateCargoContent (1)
- GetStarted (21)
- GlossaryTooltip (1)
- HAType (5)
- HIW (40)
- HelmChartParameter (0)
- IncludedService (64)
- IncludedServiceHA (18)
- IncludedServiceUpgradeStrategy (28)
- Issue (4952)
- IssueCategory (8)
- IssueType (0)
- JDTest FeatureSupport (5)
- JiraIssue (10)
- KBArticle (4)
- KVP (83)
- MLSummary (15)
- MintyDocsGlossary (0)
- MintyDocsManual (407)
- MintyDocsProduct (146)
- MintyDocsProductLandingSections (557)
- MintyDocsVersion (247)
- Notices (437)
- PDMColumn (3423)
- PDMIndexItem (274)
- PDMRef (1102)
- PDMTable (286)
- PDMView (28)
- PDMViewColumn (282)
- PDMs SubjectArea (0)
- PEAlert (851)
- PEArchitecture (17)
- PEArchitectureSection (0)
- PEBlueGreenUpgrade (5)
- PEC Applications MasterList (20)
- PEC User Role MasterList (4)
- PEConfigOption (146)
- PEConnections (809)
- PEEvent (66)
- PEEventAttr (94)
- PEMetric (2042)
- PEMetric JD2 (4)
- PEMonitoring (105)
- PEPorts (66)
- PEPrerequisites (55)
- PESystemMetric (18)
- PageType (11)
- Platform (0)
- PrimaryUnitValues (2)
- Product (8)
- ProductCategory (4)
- ProductLine (4)
- ProductLineCategory (4)
- Protocols (17)
- PublicUseCase (12)
- RNElements (10234)
- RNSection (49)
- RTR Stats (109)
- ReleaseCategory (0)
- ReleaseType (6)
- Role (7)
- SMART AdditionalBenefits (0)
- SMART Benchmark MasterList (58)
- SMART Benefits (708)
- SMART BusinessImageFlow (173)
- SMART Canonical (116)
- SMART CloudAssumptions (3)
- SMART DataSheetFlow (563)
- SMART DistributionImageFlow (14)
- SMART HybridAssumptions (1)
- SMART Meta (116)
- SMART Popular (9)
- SMART PremiseAssumptions (5)
- SMART SolutionAboutPage (40)
- SMART UseCase (118)
- SMART Versions (0)
- SOW (5)
- SalesUseCase (0)
- Section (17278)
- SectionBrowser (35)
- SectionThirdPartyItem (222)
- SecurityBoilerplate (104)
- SelfHelpManual (2)
- Service (27)
- ServiceGroup (0)
- SimpleArticle (4)
- SimpleSection (7)
- StandardMetadataFeatureTopic (0)
- StandardMetadataFeatureTopicCategory (0)
- StandardMetadataRole (0)
- TSSection (699)
- TaskSummary (71)
- Test Capabilities (89)
- ThirdPartyItem (19)
- TrafficTypes (4)
- Type (8)
- UITab (50)
- UpgradeMode (0)
- UpgradeStrategy (3)
- Version (4)
- VersionCategory (4)
- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18367)
Article > Platform
:
Genesys Multicloud CX
or
GenesysCloud, GenesysEngage-cloud
or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
or
PureConnect, GenesysCloud
or
PureConnect, GenesysEngage-cloud
or
None
& Product
:
Intelligent Workload Distribution
or
Routing and Designer ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
None (12) ·
About IWD (2) ·
About IWD Data Mart (2) ·
Agent object (1) ·
Architecture (5) ·
Before you begin (4) ·
Configure IWD (2) ·
Configure IWD Data Mart (2) ·
Contact object (1) ·
Data types (1) ·
Date and time functions (1) ·
Deploy IWD (2) ·
Deploy IWDDM (2) ·
FAQs (2) ·
Get started (1) ·
High availability and disaster recovery (4) ·
Integrate IWD with Genesys Workforce Management (WFM) (2) ·
Integrate third-party applications (2) ·
Interaction object (1) ·
Logging (1) ·
Lucene query syntax (2) ·
Mathematical functions (1) ·
Miscellaneous functions (1) ·
Named constants (1) ·
Operator precedence (1) ·
Provision IWD (2) ·
Provision IWD Data Mart (2) ·
Set up Email (1) ·
Set up Genesys Task Routing (1) ·
Set up IWD (1) ·
String functions (1) ·
Type conversion (1) ·
Upgrade, roll back, or uninstall IWD (2) ·
Upgrade, roll back, or uninstall IWDDM (2)
Showing below up to 69 results in range #1 to #69.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:PEC-IWD/Current/Administrator
- Draft:PEC-IWD/Current/Administrator/EmailSetup
- Draft:PEC-IWD/Current/Administrator/IWDFAQ
- Draft:PEC-IWD/Current/Administrator/IWDIntegrateWFM
- Draft:PEC-IWD/Current/Administrator/IWDQueries
- Draft:PEC-IWD/Current/Administrator/IWDTaskSummary
- Draft:PEC-IWD/Current/IWDDMPEGuide
- Draft:PEC-IWD/Current/IWDDMPEGuide/Architecture
- Draft:PEC-IWD/Current/IWDDMPEGuide/Configure
- Draft:PEC-IWD/Current/IWDDMPEGuide/Deploy
- Draft:PEC-IWD/Current/IWDDMPEGuide/HADR
- Draft:PEC-IWD/Current/IWDDMPEGuide/Observability
- Draft:PEC-IWD/Current/IWDDMPEGuide/Overview
- Draft:PEC-IWD/Current/IWDDMPEGuide/Planning
- Draft:PEC-IWD/Current/IWDDMPEGuide/Provision
- Draft:PEC-IWD/Current/IWDDMPEGuide/Upgrade
- Draft:PEC-IWD/Current/IWDPEGuide
- Draft:PEC-IWD/Current/IWDPEGuide/Architecture
- Draft:PEC-IWD/Current/IWDPEGuide/Architecture1
- Draft:PEC-IWD/Current/IWDPEGuide/Configure
- Draft:PEC-IWD/Current/IWDPEGuide/Deploy
- Draft:PEC-IWD/Current/IWDPEGuide/HADR
- Draft:PEC-IWD/Current/IWDPEGuide/Observability
D cont.
- Draft:PEC-IWD/Current/IWDPEGuide/Overview
- Draft:PEC-IWD/Current/IWDPEGuide/Planning
- Draft:PEC-IWD/Current/IWDPEGuide/Provision
- Draft:PEC-IWD/Current/IWDPEGuide/Upgrade
- Draft:PEC-ROU/Current/FldCod
- Draft:PEC-ROU/Current/FldCod/AgeObj
- Draft:PEC-ROU/Current/FldCod/ConObj
- Draft:PEC-ROU/Current/FldCod/DatTim
- Draft:PEC-ROU/Current/FldCod/DatTyp
- Draft:PEC-ROU/Current/FldCod/IntObj
- Draft:PEC-ROU/Current/FldCod/MatFun
- Draft:PEC-ROU/Current/FldCod/MisFun
- Draft:PEC-ROU/Current/FldCod/NamCon
- Draft:PEC-ROU/Current/FldCod/OpePre
- Draft:PEC-ROU/Current/FldCod/StrFun
- Draft:PEC-ROU/Current/FldCod/TypCon
- Draft:PEC-ROU/Current/FldCod/welcome
- Draft:PEC-ROU/Current/GTR
- Draft:PEC-ROU/Current/GTR/GTRIntegrate
- Draft:PEC-ROU/Current/GTR/GTROverview
P
P cont.
- PEC-IWD/Current/Administrator/IWDQueries
- PEC-IWD/Current/IWDDMPEGuide
- PEC-IWD/Current/IWDDMPEGuide/Architecture
- PEC-IWD/Current/IWDDMPEGuide/Configure
- PEC-IWD/Current/IWDDMPEGuide/Deploy
- PEC-IWD/Current/IWDDMPEGuide/HADR
- PEC-IWD/Current/IWDDMPEGuide/Observability
- PEC-IWD/Current/IWDDMPEGuide/Overview
- PEC-IWD/Current/IWDDMPEGuide/Planning
- PEC-IWD/Current/IWDDMPEGuide/Provision
- PEC-IWD/Current/IWDDMPEGuide/Upgrade
- PEC-IWD/Current/IWDPEGuide
- PEC-IWD/Current/IWDPEGuide/Architecture
- PEC-IWD/Current/IWDPEGuide/Configure
- PEC-IWD/Current/IWDPEGuide/Deploy
- PEC-IWD/Current/IWDPEGuide/HADR
- PEC-IWD/Current/IWDPEGuide/Logging
- PEC-IWD/Current/IWDPEGuide/Observability
- PEC-IWD/Current/IWDPEGuide/Overview
- PEC-IWD/Current/IWDPEGuide/Planning
- PEC-IWD/Current/IWDPEGuide/Provision
- PEC-IWD/Current/IWDPEGuide/Upgrade
- PEC-ROU/Current/GTR/GTRIntegrate