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Article > Platform :
GenesysEngage-cloud, GenesysCloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
PureConnect, GenesysCloud or
Other
& Product :
Genesys Multicloud CX Private Edition or
Genesys Predictive Engagement
& Manual:
None
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Genesys Predictive Engagement - Salesforce Lightning integration (1) ·
Genesys Predictive Engagement Administrator FAQs (2) ·
Genesys Predictive Engagement Agent FAQs (2) ·
Genesys Predictive Engagement Glossary (2) ·
Genesys Predictive Engagement overview (2) ·
Genesys Predictive Engagement resources for developers (2) ·
Integration with Genesys Widgets (2) ·
Journey history data retention period change (2) ·
Outcome limitation change (2) ·
Prepare widgets for Genesys Predictive Engagement (2) ·
Prerequisites for Genesys Engage on-premisess Deployments (2) ·
Prerequisites for Genesys Multicloud CX Deployments (2) ·
Provisioning Genesys Multicloud CX Hybrid Integrations (2) ·
Required Genesys Cloud CX domains (2)
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