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Article > Platform : GenesysEngage-cloud or PureConnect or PureConnect, GenesysCloud, GenesysEngage-cloud & Product : Intelligent Workload Distribution or Routing and Designer or Widgets & Manual : Administrator or Developer

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Accessibility (2) · Use Workload Manager (2) · Search, display, manage, and update work items (2) · Customize appearance (2) · Monitor work items and emails (2) · Cookies (2) · Configure widgets and services (2) · Configure IWD (2) · Supported browsers (2) · Roles and privileges for Workload Manager users (2) · Test IWD provisioning (2) · Set up IWD (2) · How IWD works (2) · View, edit, and create Prioritization schemas (2) · Localize widgets and services (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · View Summary (2)
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Accessibility (2) · Use Workload Manager (2) · Search, display, manage, and update work items (2) · Customize appearance (2) · Monitor work items and emails (2) · Cookies (2) · Configure widgets and services (2) · Configure IWD (2) · Supported browsers (2) · Roles and privileges for Workload Manager users (2) · Test IWD provisioning (2) · Set up IWD (2) · Intelligent Workload Distribution (2) · View, edit, and create Prioritization schemas (2) · Localize widgets and services (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · View Summary (2)
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