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Article > productshort:
PEC-CAB
& Platform
:
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
or
Other
& Manual
:
Administrator
or
CXContact
or
PDMLibraryGIM ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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Callback scenarios (1) ·
Configuring Capacity rules (1) ·
Configuring Click-To-Call-In Groups (1) ·
Configuring Country and Number Validation rules (1) ·
Configuring Region Affinity rules (1) ·
Controlling user access (1) ·
Genesys Multicloud CX REST APIs and tutorials for Callback (1) ·
Getting started with Callback (1) ·
Managing callbacks (1) ·
Monitor callback queues (1) ·
Provisioning Callback in Designer (1) ·
Provisioning CAPTCHA (1) ·
Provisioning Push Notifications (1) ·
Provisioning the Click-to-Call-In scenario (1) ·
Registering for access to statistics (1) ·
Troubleshooting and validating functionality (1) ·
Viewing Click-To-Call-In records (1)
Callback scenarios (1) ·
Configuring Capacity rules (1) ·
Configuring Click-To-Call-In Groups (1) ·
Configuring Country and Number Validation rules (1) ·
Configuring Region Affinity rules (1) ·
Controlling user access (1) ·
Genesys Multicloud CX REST APIs and tutorials for Callback (1) ·
Getting started with Callback (1) ·
Managing callbacks (1) ·
Monitor callback queues (1) ·
Provisioning Callback in Designer (1) ·
Provisioning CAPTCHA (1) ·
Provisioning Push Notifications (1) ·
Provisioning the Click-to-Call-In scenario (1) ·
Registering for access to statistics (1) ·
Troubleshooting and validating functionality (1) ·
Viewing Click-To-Call-In records (1)
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- PEC-CAB/Current/Administrator/CallbackPushNotification
- PEC-CAB/Current/Administrator/CallbackRegionAffinity
- PEC-CAB/Current/Administrator/CallbackRESTAPIsandTutorials
- PEC-CAB/Current/Administrator/CallbackRLP
- PEC-CAB/Current/Administrator/CallbackScenarios
- PEC-CAB/Current/Administrator/CallbackStatisticsAPI