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Article > Dimension: None & Product : Intelligent Workload Distribution or Widgets & Manual : Administrator or Developers

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Localization (12) · Configuration (11) · API Commands (10) · API Events (10) · Roles and privileges for Workload Manager users (2) · Lucene query syntax (2) · Metadata (2) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · None (2) · FAQs (2) · Use Workload Manager (2) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX Email boxes (2) · View, edit, and create Prioritization schemas (2) · Search, display, manage, and update work items (2) · How IWD works (2) · Configure IWD (2)
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Localization (12) · Configuration (11) · API Events (10) · API Commands (10) · Metadata (2) · IWD Queries (2) · Intelligent Workload Distribution (2) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Frequently Asked Questions (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · None (2) · Configure IWD (2) · Use Workload Manager (2) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2)
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