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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises & Role : Administrator or Agent, Supervisor & Dimension : ArchFlow or None

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Historical Reporting / Genesys CX Insights (3) · Naming conventions (2) · Default Routing in Designer (2) · Mixed Mode Use Cases (2) · Mixed Mode Suite Level Requirements (2) · Mixed Mode Overview (2) · Messaging (2) · Integrating Gplus Adapter in Classic (2) · Agent and Agent Group Annex (2) · Genesys Multicloud CX Email (2) · Generalized Architecture (2) · ECMAScript Expressions (2) · Routing scenarios using GPR (2) · Schedule Callback (2) · TLS for Genesys Engage Servers (2) · Upgrade notes (2) · Application Settings (2) · Web Real-Time Communication (WebRTC) Agents use case (2) · Agent Workspace / Workspace Web Edition (SIP) use case (2)
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