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Article > ComingSoon: No & Product : Genesys Skills Management or Intelligent Workload Distribution

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Standalone:
None (5) · No (87) · Yes (12)
productshort:
Draft:PEC-GSM (59) · Draft:PEC-IWD (23) · PEC-IWD (22)
Platform:
None (34) · GenesysEngage-cloud (67) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage_cloud (2)
ComingSoon: (Click arrow to add another value)
Role:
None (91) · Administrator (11) · Administrator, Developer (2)
DisplayName:
Prerequisites (3) · Set up IWD (3)
Other values:
TocName:
None (22) · Upgrade, rollback, or uninstall (4) · Set up IWD (3) · Prerequisites (3) · Frequently Asked Questions (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · Use Workload Manager (2) · Search, display, manage, and update work items (2) · IWD Queries (2) · Intelligent Workload Distribution (2) · Integrate IWD with WFM (2) · How IWD works (2) · Monitor work items and emails (2)
Other values:
Dimension:
None (100) · Journey (4)
Product: (Click arrow to add another value)
Manual:
None (5) · ADInst (4) · Admin (1) · Administrator (26) · AIUG (14) · AzInst (2) · IWDDMPEGuide (8) · IWDPEGuide (9) · KBA (10) · Loc (3) · PDNAA (5) · PDNAM (11) · PDNAU (2) · SOO (4)
Application:
None (100) · Agent Setup, Platform Administration (2) · intelligent Workload Distribution (2)
UseCase:
None (99) · BO02 (3) · BO02, BO03 (2)
PEPageType:
None (91) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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