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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloud, PureConnect, GenesysCloud & ComingSoon: No & Role : Administrator, Supervisor or None & UseCase : CE01, CE02, CE03 or None

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Standalone:
None (7) · No (829) · Yes (16)
productshort:
Draft:PEC-REP (129) · PEC-REP (123) · Draft:PEC-WFM (120) · PEC-WFM (91) · Draft:PEC-GSM (49) · Draft:ContentAdmin (42) · PE-GPR (37) · Draft:PEC-OU (30) · Draft:PE-GPR (27) · PEC-OU (22) · Draft:WID (18) · GASN (10) · Draft:PEC-Dev (10) · ATC (10) · Draft:ATC (10) · Draft:PEC-IWD (8) · PEC-IWD (8) · PEC-Developer (8) · Draft:PEC-Developer (8)
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Role: (Click arrow to add another value)
DisplayName:
Getting started (10) · Logging in and out (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Agent Details Activity Report (5)
Other values:
TocName:
None (41) · Getting started (12) · Genesys Multicloud CX (10) · Logging In and Out (6) · Agent Details Activity Report (5) · View KPI outcome (4) · Agent Login-Logout Details Report (4) · Bot Analytical Dashboard (4) · Agent Group Membership Details Report (4) · New in this Release (4) · Monitor predictor feature coverage (4) · Schedules (4) · View model accuracy (4) · Agent State Details Report (4) · About the data we track (4) · Templates (4) · Final Disposition Dashboard (4)
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Dimension:
None (837) · deploydigital (4) · Journey (4) · RealTime (2) · UserComms (4) · WebActions (1)
Product:
None (23) · Agent Setup (8) · Co-Browse (1) · Designer (16) · Developer (16) · Digital Channels (5) · Genesys Agent Assist (3) · Genesys Docker Documentation (3) · Genesys Multicloud CX (2) · Genesys Predictive Engagement (20) · Genesys Predictive Routing (63) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (49) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for Salesforce (1) · Gplus Adapter for ServiceNow (15) · Gplus Adapter for Siebel CRM (14) · Gplus Adapter for WFM (6) · Intelligent Workload Distribution (16) · Internal Content Administration (43) · NOPRODUCT (1) · Outbound (CX Contact) (52) · Reporting (251) · Routing and Designer (4) · Success Factors for Genesys Multicloud CX (5) · Widgets (21) · Workforce Management (211)
Manual:
RPRT (242) · Supervisor (124) · Help (61) · Administrator (46) · CXContact (43) · SupervisorHelp (40) · Test (38) · Super (28) · SCAPI (24) · Deployment (21) · Agent (19) · None (16) · AIUG (14) · Admin (14) · SDK (12) · Designer (12) · KBA (10) · AdminGuide (9) · AgentGuide (7)
Other values:
Application:
None (634) · GPR Core Platform (2) · Pulse Reporting (4) · Pulse Reporting, Reporting GCXI (4) · Reporting GCXI (17) · Reporting, Reporting GCXI (191)
UseCase: (Click arrow to add another value)
PEPageType:
None (852)

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