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Article > Platform : GenesysEngage-onpremises or None & Product : Agent Setup or Agent Workspace & Application: None & UseCase : CE16, CE18, CE19, CE27, CE29 or None

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Standalone:
None (11) · No (46) · Yes (4)
productshort:
Draft:PEC-AD (15) · Draft:PEC-AS (33) · PEC-AD (9) · PEC-AS (4)
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None (20) · No (41)
Role:
None (49) · Administrator (2) · Agent (2) · Agent, Supervisor (8)
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None (7) · Agent Assist tab (4) · Provision Workspace Web Edition (2) · Get started with Agent Setup (2) · Deploy WWE (2) · Knowledge tab (2) · Configure Workspace Web Edition (2) · Messaging (2) · Schedule Callback (2) · Configure a multi-channel contact center (2) · Virtual Queues (2) · About Workspace Web Edition (2)
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TocName:
None (17) · (New) Task summary: contact center setup (1) · Agent Assist (2) · Agent Assist (test 2) (1) · Agent Assist (test) (1) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Configure WWE (2) · Create and manage administrators (In bulk) (1) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Import agents (1) · Interaction channels (1) · Knowledge tab (2) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · Messaging (2) · Popular tasks (1) · Provision WWE (2) · Schedule a callback (2) · Use templates to configure agents (1) · Virtual Queues (2) · Work with Agent Setup (1)
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None (55) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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