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Article > Manual : EmailPEGuide or ManageCC & Application: None

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Standalone:
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productshort:
Draft:PEC-AS (34) · Draft:PEC-Email (11) · PEC-AS (6) · PEC-Email (10)
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None (6) · Architecture (3) · Virtual Queues (2) · High availability and disaster recovery (2) · Deploy Email (2) · Provision Email (2) · Templates (2) · Configure Email (2) · Configure a multi-channel contact center (2) · About Email (2) · Agent and contact center statistics (2) · Capacity rules (2) · Before you begin (2)
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None (21) · (New) Task summary: contact center setup (1) · Agent and contact center statistics (2) · Capacity rules (2) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage agent groups (1) · Create and manage agents (1) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Import agents (1) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · Popular tasks (1) · Templates (2) · Upgrade, rollback, or uninstall (2) · Use templates to configure agents (1) · Virtual Queues (2) · Work with Agent Setup (1)
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Agent Setup (40) · Email (21)
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None (50) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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