View table: RNSection

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Table structure:

  • ProductArea - String
  • RNShort - Text
  • RNFull - Wikitext

This table has 49 rows altogether.

Page ProductArea RNShort RNFull
ATC/Current/ReleaseNotes/Admin-Jan-28 Customized tracking snippet You can now access your customized Genesys Predictive Engagement tracking snippet from the Settings menu in the Admin UI. Your organization ID and region are automatically populated for you. For more information, see Tracking snippet.
ATC/Current/ReleaseNotes/Admin-Nov-9 Introducing the Genesys Predictive Engagement Admin UI This is the first release of Genesys Predictive Engagement Administrative UI, which administrators and business users use to perform the following tasks:
  • Monitor visitors who are currently on the customer’s website
  • Build journey optimization logic by creating segments, outcomes, and action maps
  • Configure additional administrative users
  • Define authentication credentials for integrating with other Genesys products
  • Define parameters for monitoring visitor activity

For more information on the Admin UI, see Administrator's Guide.

ATC/Current/ReleaseNotes/Agent-Nov-9 Introducing the Genesys Predictive Engagement Agent UI This is the first release of Genesys Predictive Engagement Agent UI, which appears in agent desktops as a new Genesys Predictive Engagement tab. The Genesys Predictive Engagement Agent UI enables agents access to:
  • Journey content for a specific visit session
  • Visitor details and online presence status
  • Visit details
  • Real-time customer journey chart
  • Real-time view of matched segments
  • Real-time view of outcome scores

For more information on the Agent UI, see Agent's Guide.

ATC/Current/ReleaseNotes/JSDK-Jan-28 Support for GWS regions Genesys Predictive Engagement now authenticates with GWS regions. For more information, see Regions.
ATC/Current/ReleaseNotes/JSDK-Nov-9 Introducing the Genesys Predictive Engagement SDK The Genesys Predictive Engagement SDK enables you to customize how Genesys Predictive Engagement tracks visitors on your website.

Configure website activities, including how Genesys Predictive Engagement:

  • Tracks visitors on your website
  • Submits events that define visitor activities
  • Records and retrieves visitor information using built-in APIs
  • Configures tracking settings that are specific to your website
  • Revokes cookies

Configure form-based activities, including how Genesys Predictive Engagement:

  • Tracks form inputs for visitor information
  • Receives form events for tracked forms

For more information on the Genesys Predictive Engagement SDK, see Developer's Guide.

ATC/Current/ReleaseNotes/New Pacing-Feb-2022 Security improvements This release includes important security fixes related to the Apache Log4j 2 vulnerability, in particular:
  • In version 9.0.003.06, the Log4j version included with Agent Pacing Service has been upgraded to 2.17.1 (CVE-2021-44832).
ATC/Current/ReleaseNotes/Pacing-Dec Security improvements This release includes important security fixes related to the Apache Log4j 2 vulnerability, in particular:
  • In version 9.0.003.03, the Log4j version included with Agent Pacing Service has been upgraded to 2.16.0 (CVE-2021-44228).
  • In version 9.0.003.05, the Log4j version included with Agent Pacing Service has been upgraded to 2.17.0 (CVE-2021-45105).
ATC/Current/ReleaseNotes/Pacing-Feb-22 Security improvements This release includes important security fixes related to the Apache Log4j 2 vulnerability, in particular:
  • In version 9.0.003.06, the Log4j version included with Agent Pacing Service has been upgraded to 2.17.1 (CVE-2021-44832).
ATC/Current/ReleaseNotes/Pacing-Nov-9 Agent Pacing Service version 9.0.001.01 Agent Pacing Service combines statistical data from the contact center with statistics collected by Genesys Predictive Engagement to predict the availability of agent resources. It forwards the results to Genesys Predictive Engagement, so that Genesys Predictive Engagement can make an informed decision about whether to send an engagement request to a specific visitor.

For more information, see Agent Pacing Service Deployment Guide.

ATC/Current/ReleaseNotes/Pacing-Nov-9 Schema modifications This release includes the following corrections and modifications for the Agent Pacing Service:
  • Updates were made to the API schema v2.0.
ATC/Current/ReleaseNotes/WDE-May-13 New in this release The 9.0.002.05 version of the Predictive Engagement Plugin for Workspace Desktop Edition supports the following additional languages:
  • Dutch
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Swedish
ATC/Current/ReleaseNotes/WDE-Nov-9 Deployment features Deployment-related features of the Genesys Predictive Engagement Plugin include:
  • Support for Non-ClickOnce deployments with Workspace Desktop Edition
  • Access control by roles and permissions
  • HTTP forward proxy for outgoing traffic from agent workstations

For more information, see Genesys Predictive Engagement Plugin for Workspace Desktop Edition Guide.

ATC/Current/ReleaseNotes/WDE-Nov-9 Genesys Predictive Engagement Plugin for Workspace Desktop Edition Version 9.0.001.01 This is the first release of Genesys Predictive Engagement Plugin for Workspace Desktop Edition. The Genesys Predictive Engagement Plugin displays customer journey information to enable sales and service agents in better assisting customers and prospects.
Draft:ATC/Current/ReleaseNotes/Admin-Jan-28 Customized tracking snippet You can now access your customized Genesys Predictive Engagement tracking snippet from the Settings menu in the Admin UI. Your organization ID and region are automatically populated for you. For more information, see Tracking snippet.
Draft:ATC/Current/ReleaseNotes/Admin-Nov-9 Introducing the Genesys Predictive Engagement Admin UI This is the first release of Genesys Predictive Engagement Administrative UI, which administrators and business users use to perform the following tasks:
  • Monitor visitors who are currently on the customer’s website
  • Build journey optimization logic by creating segments, outcomes, and action maps
  • Configure additional administrative users
  • Define authentication credentials for integrating with other Genesys products
  • Define parameters for monitoring visitor activity

For more information on the Admin UI, see Administrator's Guide.

Draft:ATC/Current/ReleaseNotes/Agent-Nov-9 Introducing the Genesys Predictive Engagement Agent UI This is the first release of Genesys Predictive Engagement Agent UI, which appears in agent desktops as a new Genesys Predictive Engagement tab. The Genesys Predictive Engagement Agent UI enables agents access to:
  • Journey content for a specific visit session
  • Visitor details and online presence status
  • Visit details
  • Real-time customer journey chart
  • Real-time view of matched segments
  • Real-time view of outcome scores

For more information on the Agent UI, see Agent's Guide.

Draft:ATC/Current/ReleaseNotes/JSDK-Jan-28 Support for GWS regions Genesys Predictive Engagement now authenticates with GWS regions. For more information, see Regions.
Draft:ATC/Current/ReleaseNotes/JSDK-Nov-9 Introducing the Genesys Predictive Engagement SDK The Genesys Predictive Engagement SDK enables you to customize how Genesys Predictive Engagement tracks visitors on your website.

Configure website activities, including how Genesys Predictive Engagement:

  • Tracks visitors on your website
  • Submits events that define visitor activities
  • Records and retrieves visitor information using built-in APIs
  • Configures tracking settings that are specific to your website
  • Revokes cookies

Configure form-based activities, including how Genesys Predictive Engagement:

  • Tracks form inputs for visitor information
  • Receives form events for tracked forms

For more information on the Genesys Predictive Engagement SDK, see Developer's Guide.

Draft:ATC/Current/ReleaseNotes/New Pacing-Feb-2022 Security improvements This release includes important security fixes related to the Apache Log4j 2 vulnerability, in particular:
  • In version 9.0.003.06, the Log4j version included with Agent Pacing Service has been upgraded to 2.17.1 (CVE-2021-44832).
Draft:ATC/Current/ReleaseNotes/Pacing-Dec Security improvements This release includes important security fixes related to the Apache Log4j 2 vulnerability, in particular:
  • In version 9.0.003.03, the Log4j version included with Agent Pacing Service has been upgraded to 2.16.0 (CVE-2021-44228).
  • In version 9.0.003.05, the Log4j version included with Agent Pacing Service has been upgraded to 2.17.0 (CVE-2021-45105).
Draft:ATC/Current/ReleaseNotes/Pacing-Dec-26 Security improvements This release includes important security fixes related to the log4j2 vulnerability (CVE-2021-44228).
Draft:ATC/Current/ReleaseNotes/Pacing-Feb-22 Security improvements This release includes important security fixes related to the Apache Log4j 2 vulnerability, in particular:
  • In version 9.0.003.06, the Log4j version included with Agent Pacing Service has been upgraded to 2.17.1 (CVE-2021-44832).
Draft:ATC/Current/ReleaseNotes/Pacing-Nov-9 Agent Pacing Service version 9.0.001.01 Agent Pacing Service combines statistical data from the contact center with statistics collected by Genesys Predictive Engagement to predict the availability of agent resources. It forwards the results to Genesys Predictive Engagement, so that Genesys Predictive Engagement can make an informed decision about whether to send an engagement request to a specific visitor.

For more information, see Agent Pacing Service Deployment Guide.

Draft:ATC/Current/ReleaseNotes/Pacing-Nov-9 Schema modifications This release includes the following corrections and modifications for the Agent Pacing Service:
  • Updates were made to the API schema v2.0.
Draft:ATC/Current/ReleaseNotes/WDE-May-13 New in this release The 9.0.002.05 version of the Predictive Engagement Plugin for Workspace Desktop Edition supports the following additional languages:
  • Dutch
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Swedish
Draft:ATC/Current/ReleaseNotes/WDE-Nov-9 Deployment features Deployment-related features of the Genesys Predictive Engagement Plugin include:
  • Support for Non-ClickOnce deployments with Workspace Desktop Edition
  • Access control by roles and permissions
  • HTTP forward proxy for outgoing traffic from agent workstations

For more information, see Genesys Predictive Engagement Plugin for Workspace Desktop Edition Guide.

Draft:ATC/Current/ReleaseNotes/WDE-Nov-9 Genesys Predictive Engagement Plugin for Workspace Desktop Edition Version 9.0.001.01 This is the first release of Genesys Predictive Engagement Plugin for Workspace Desktop Edition. The Genesys Predictive Engagement Plugin displays customer journey information to enable sales and service agents in better assisting customers and prospects.
Draft:GAA/Current/ReleaseNote/Agent UI tbd tbd
Draft:GAMD/Current/ReleaseNote/Dec-21 Text about capabilities/new features added to the release.
Draft:GAMD/Current/ReleaseNote/GAMD -Nov-01 November 01, 2019 (9.X.X)

What's New

Agent Desktop deployed as an embedded application in Salesforce Console

  • Screen pop on Event Invite for Genesys Chat and Genesys Email events
  • The current Salesforce object attached to the voice transfer event is available on the screen pop on the receiving Agent's desktop although the screen pop for internal call is disabled

Agent Desktop deployed as an embedded application in Salesforce Lightning Experience

  • Genesys Outbound Campaign
    • Screen pop for Pull Preview
    • Activity tracking for Outbound calls established through the Pull Preview mode

Resolved Issues

  • When voice interactions are automatically marked done on release, performing a two-step transfer no longer produces duplicate activity logs in Salesforce. (HTCC-28856)
  • When transferring a call created using the Participant call back action, the user data is now transferred correctly. (HTCC-28858)
  • When mandatory disposition is enabled, the call back feature is no longer available under the Participants section, which resolves the issue of call back interactions not getting closed. (HTCC-28632)
Draft:GDE/9.0/ReleaseNote/Mar-15 New horizontal bar chart A new horizontal bar chart is now available in the Analytics section. This new chart type supports filtering for date ranges.
Draft:GDE/9.0/ReleaseNote/Mar-15 Reset Conversations Dialog Engine allows users to reset their conversation with the bot without starting a new session. When a user enters any of the following four phrases, the chat session is restarted:
Reset phrases in English Reset phrases in German
Reset session
 Sitzung zurücksetzen
Clear session
 Neu starten
Start over
 Neu anfangen
Forget everything
 Alles vergessen

Note: These utterances are case-insensitive.

Draft:GDE/9.0/ReleaseNote/Mar-15 Support for German language Dialog Engine now supports creating intents, utterances, and slots in German allowing users to interact with the bot in German.
Draft:GDE/9.0/ReleaseNote/Mar-15 Undo Changes to Models Dialog Engine now allows users to undo their recent changes to an existing model. This option will discard unsaved changes and revert the model to the previous saved version. This option is available in Save > Return to previous version.
Draft:GDE/9.0/ReleaseNote/Oct-02 Changes to the Dialog Engine Workbench In this release, Genesys Dialog Engine introduces the concept of a Natural Language Understanding (NLU) domain as a separate element, just like Bots are a separate element. This allows users to create domains that can be shared by multiple bots. Intents and Entities can be managed as part of the NLU domain. Any improvements to the NLU model can be incorporated into any bots that use the domain.

The existing Dialog Engine workbench has been split into two tabs: one for managing the NLU domains and another for managing bots.

Dialog Engine Home page
Draft:GDE/9.0/ReleaseNote/Sep-27 Changes to the Dialog Engine Workbench The existing Dialog Engine workbench has been split into two tabs: one for managing the NLU domains and another for managing bots. This allows users to work on domains and bots independently.


Dialog Engine Home page
Draft:GDL/9.0/ReleaseNote/GDL-Jan-29 This is the first release of Genesys Data Layer. This release is only for lab deployments.
  • Provides a stable, maintainable and consistent data bus and a unified data pipeline to Genesys products for use cases related to reporting.
  • Isolates producers and consumers of data through a publish and subscribe architecture and data models.
Draft:Sizing/Current/ReleaseNote/Sizing-April 7 2019 Test short description Test full description.
Draft:Sizing/Current/ReleaseNote/Sizing-April-01 Groovy Logger This release includes enhanced Groovy Logger samples. You might need to re-evaluate your solutions based on samples from previous releases. For more information, refer to the new Groovy Logger configuration templates and the README.txt file in the groovy_event_logger subfolder in the Interaction Server installation folder.
Draft:Sizing/Current/ReleaseNote/Sizing-April-01 New log message A new TRACE-level log message, 26207, that indicates when the server has received an unexpected message with an unknown reference ID from an ESP server. For example, the message might have arrived after the waiting timeout had expired.
Draft:Sizing/Current/ReleaseNote/Sizing-March-01 Open JDK 8 Support for Open JDK 8. See the Prerequisites section on the eServices page in the Supported Operating Environment Reference Guide for more detailed information and a list of all prerequisites. (MSGA-1670)
Draft:Sizing/Current/ReleaseNote/Sizing-March-01 Operating system support Support for the following operating systems. See the eServices page in the Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
  • CentOS Linux 7 (MSGA-1465)
  • Red Hat Enterprise Linux 7 (MSGA-1465)
  • Windows Server 2012
  • Windows Server 2016 (MSGA-1464)
Draft:Sizing/Current/ReleaseNote/Sizing-March-01 PII management The SMS channel now supports PII management as implemented by Chat Server or Privacy Manager. (MSGA-1277)
Draft:Sizing/Current/ReleaseNote/Sizing-March-01 TLS connections The driver now supports TLS connections to SMSC providers. (MSGA-1271)
GDE/9.0/ReleaseNote/Mar-15 New horizontal bar chart A new horizontal bar chart is now available in the Analytics section. This new chart type supports filtering for date ranges.
GDE/9.0/ReleaseNote/Mar-15 Reset Conversations Dialog Engine allows users to reset their conversation with the bot without starting a new session. When a user enters any of the following four phrases, the chat session is restarted:
Reset phrases in English Reset phrases in German
Reset session
 Sitzung zurücksetzen
Clear session
 Neu starten
Start over
 Neu anfangen
Forget everything
 Alles vergessen

Note: These utterances are case-insensitive.

GDE/9.0/ReleaseNote/Mar-15 Support for German language Dialog Engine now supports creating intents, utterances, and slots in German allowing users to interact with the bot in German.
GDE/9.0/ReleaseNote/Mar-15 Undo Changes to Models Dialog Engine now allows users to undo their recent changes to an existing model. This option will discard unsaved changes and revert the model to the previous saved version. This option is available in Save > Return to previous version.
GDL/9.0/ReleaseNote/GDL-Jan-29 This is the first release of Genesys Data Layer. This release is only for lab deployments.
  • Provides a stable, maintainable and consistent data bus and a unified data pipeline to Genesys products for use cases related to reporting.
  • Isolates producers and consumers of data through a publish and subscribe architecture and data models.
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