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Genesys Cloud CX
Genesys Multicloud CX
PureConnect
Voice Microservices Events and Models Reference
About
Topics
Topics
Events
Agent state and DN events
Call treatment events
Call routing events
Call handling and transfer/conference events
Event attributes
Event attributes
Call models and flows
Basic call models
Releasing calls
Holding, transferring, and conferencing
Predictive dialing
Monitoring calls
Working with queues
User data
Handling user data
Genesys Predictive Engagement
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