Base unit of content for Genesys Softphone VDI Adapter -

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Component RN Definition[edit source]

Component Genesys Softphone VDI Adapter
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type General
Highlight Improvements to how codec changes are handled during active calls.
Boilerplate(s) Used
Release Date 2021-07-15
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = SOFTPHONE AND component = "Genesys Client VDI Adapter" AND ((fixVersion in versionMatches("9.0.016.*") AND labels = RN_Softphone) OR ("Found In Version" in versionMatches("9.0.016.*") AND labels = RN_Softphone_Limitation ))
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
SOFTPHONE-1091 New The handling of codec changes during an active call is now improved:
  • Changes to the G.729 annex...
SOFTPHONE-1107 Known Issue In a Windows environment where Genesys Softphone VDI Adapter is installed and the Citrix client runt...
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