Difference between revisions of "PEC-Agent/GetStarted"
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|Standalone=Yes | |Standalone=Yes | ||
|DisplayName=Get started | |DisplayName=Get started | ||
− | |Context=Learn how to get started as an agent in Genesys | + | |Context=Learn how to get started as an agent in Genesys Multicloud CX. |
|ComingSoon=No | |ComingSoon=No | ||
|Role=Agent | |Role=Agent | ||
|Application=IVR Administration | |Application=IVR Administration | ||
|Section={{Section | |Section={{Section | ||
− | |sectionHeading=What is the role of an | + | |sectionHeading=What is the role of an agent? |
|alignment=Vertical | |alignment=Vertical | ||
− | |structuredtext=An agent is the front line of the contact center. They communicate with customers and fellow team members through various channels, such as voice calls, chat, and email. As an agent, you can | + | |structuredtext=An agent is the front line of the contact center. They communicate with customers and fellow team members through various channels, such as voice calls, chat, and email. As an agent, you can handle specific channels, consult with team members, and assist customers by providing standard responses to their questions. |
− | Ready? See {{Link-Standalone|topic=PEC-Agent/GetStarted|anchor=access|display text= | + | Ready? See {{Link-Standalone|topic=PEC-Agent/GetStarted|anchor=access|display text=How do I get started?}} to learn how to open your desktop and work schedule applications. |
Looking for answers to specific questions? Try these topics: | Looking for answers to specific questions? Try these topics: | ||
+ | *Agent Workspace Help: {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart}} | ||
+ | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos}} | ||
+ | *[https://all.docs.genesys.com/index.php?title=PEC-Agent/Login&contextProduct=PEC-AD&contextVersion=Current&contextManual=Agent Logging in] | ||
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADcustinter|display text=Contact and interaction history}} | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADcustinter|display text=Contact and interaction history}} | ||
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADintinter|display text=Contacting other in your organization}} | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADintinter|display text=Contacting other in your organization}} | ||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
− | |sectionHeading= | + | |sectionHeading=How do I get started? |
|anchor=access | |anchor=access | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|Media=Image | |Media=Image | ||
|image=PureEngageCloudAgentPortal900.png | |image=PureEngageCloudAgentPortal900.png | ||
− | |structuredtext=Use your browser to access the Genesys Portal landing page (your | + | |structuredtext=Use your browser to access the Genesys Portal landing page (your administrator or supervisor can provide the link). |
− | + | You can find all of your company's Genesys applications in the '''All Apps''' tab. Apps for agents and supervisors, such as Agent Workspace, Workforce Management, and Reporting, appear under '''Users'''. | |
− | + | View '''Documentation''' and '''eLearning''' from the Help ([[File:Active_Circle_Question.png|16px|link=]]) menu, located in the upper right corner of Genesys Portal. | |
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− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | '''Documentation''' and '''eLearning''' | ||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} |
Latest revision as of 19:19, July 28, 2022
Learn how to get started as an agent in Genesys Multicloud CX.
What is the role of an agent?
An agent is the front line of the contact center. They communicate with customers and fellow team members through various channels, such as voice calls, chat, and email. As an agent, you can handle specific channels, consult with team members, and assist customers by providing standard responses to their questions.
Ready? See How do I get started? to learn how to open your desktop and work schedule applications.
Looking for answers to specific questions? Try these topics:
How do I get started?
Use your browser to access the Genesys Portal landing page (your administrator or supervisor can provide the link).
You can find all of your company's Genesys applications in the All Apps tab. Apps for agents and supervisors, such as Agent Workspace, Workforce Management, and Reporting, appear under Users.
View Documentation and eLearning from the Help () menu, located in the upper right corner of Genesys Portal.