From Genesys Documentation
(Changed "call routing" link text to "self service and routing applications") |
m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
||
Line 13: | Line 13: | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
− | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Release Notes | |Type=Release Notes | ||
|Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Genesys Engage cloud Release Notes] | |Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Genesys Engage cloud Release Notes] | ||
Line 68: | Line 68: | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
− | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
}} | }} |
Revision as of 02:41, July 25, 2020
This is a draft page; the published version of this page can be found at PEC-Admin.
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.