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Manage your Contact Center in Agent Setup
About
Get started
Get started with Agent Setup
Agent Setup basics
Templates
Business attributes
Bulk import
Routing
Settings and configuration overview
Agent desktop settings overview
Scenario: Onboarding new agents
View audit trail
Transactions
Configure interaction channels
Configure a multi-channel contact center
Capacity rules
Channel options
Chat channel options
Email channel options
Facebook channel options
Outbound channel options
Twitter channel options
Voice channel options
Workitem channel options
My Channels options
Create and manage users
Agent settings overview
Manage agents
Export agent accounts
Agent groups
Create and manage agent skills
Create custom agent states
Agent Annex
Configure login options
Configure global login
Single Sign-On
Configure interaction applications
Voicemail Management within Agent Setup
Voicemail management
Genesys Softphone
Email addresses and mailboxes
Configure interaction settings
Case and toast data
Caller ID
Configure and manage contacts
Contacts
Global favorites
Interaction history advanced search
Enable access to standard responses and resources
Standard responses
Enable external URLs
Enable feedback
Configure wrap-up options
Dispositions
Manage statistics
Statistics options
Agent and contact center statistics
Desktop Options
Desktop Views options
Supervisor options
Recording options
Service client options
Gplus Salesforce
Gplus Salesforce options
Recording Connector
Public and private keys
Blob Storage
Platform administration
Platform administration
Access Groups
Roles
Virtual Queues
DNs
Designer
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