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Designer User's Guide
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Getting Started
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Quick links
Applications
Managing applications
Application settings
Application phases
Application resources
Using the blocks
Application workflow (builds and streams)
Variables
Saving and Publishing Your Application
Build a basic application
Adding a prompt
Adding a menu
Using variables
Enabling retries
Using recorded audio
Shared Modules
Shared Modules
Media Resources
Media collections
Personas
Intelligent prompts
Supported languages
Digital Resources
Managing Digital Resources
Manage PII
Manage SMS Keywords
Manage standard responses
Manage field codes
Manage custom variables
Bots and Speech Grammar Resources
Speech Grammars
Bot Registry
Business Controls Resources
About Business Controls
Emergency Flags
Special Days
Business Hours
Data Tables
Admin Resources
About Admin resources
Partition-Based Access Control
Divisions
Logic and Control Blocks
About Logic and Control Blocks
Assign Variables Block
Change Language Block
Classify Block
Click-to-Call-In Match Block
Go To Block
Return Block
Segmentation Block
Shared Module Block
Terminate Call Block
Terminate Block (Digital)
Change Persona block
User Interaction Blocks
About User Interaction blocks
Bot Block
Using bots in Designer
Menu Block
Menu Option Block
Play Message Block
Record Block
Record Utterance Block
User Input Block
Automated Message Block
Chat Message Block
Chat Custom Message Block
Send Chat Transcript Block
Get Chat Transcript Block
Send Email Block
Send SMS block
Business Controls Blocks
About Business Controls blocks
Business Hours Block
Data Tables Block
Emergency Block
Special Day Block
Routing Blocks
About Routing blocks
Query VQs Block
Route Agent Block
Route Call Block
Routing Algorithms
Route Digital Block
Start Treatment Block
Transfer Block
Voice Mail Block
Predictive Routing Block
Data Blocks
About Data blocks
Call Data Block
Statistic Block
Transaction List Block
External Services Blocks
About External Services blocks
Custom Service Block
HTTP REST Block
Reporting Blocks
About Reporting blocks
Activity Block
Milestone Block
Debug Block
Callback Blocks
About Callback blocks
Callback V2
Book ASAP Callback V2
Book Scheduled Callback V2
Callback Availability V2
Cancel Callback V2
Check for Existing Callback V2
Validate Phone Number Block
Callback VQ Watermark Block
Survey Blocks
About Survey blocks
Setup Survey Block
Designer Analytics
Designer Analytics
Dashboard management
Summary
Application Details
Durations
Data Tables Dashboard
Spikes
Heatmap
Path
Sankey Path Analysis
Sunburst Path Analysis
Inputs
Surveys
External Services
Routing Analysis
Business Control Dashboard
Session Detail Records
Bots Dashboard
Session Detail Record (SDR) Fields Reference
System Application Dispositions
ECMAScript in Designer
Using ECMAScript in Designer
Troubleshooting
Troubleshooting
Store
Designer Store
Designer MicroApps
Identification & Verification
Designer Sample Applications
Genesys Multicloud CX Email
SMART Inbound Voice Routing Application
Default Routing in Designer
Best practices
Preventing unintended looping
Naming conventions
Designer
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