Difference between revisions of "Draft:PEC-Admin"

Latest revision as of 19:32, July 28, 2022

This is a draft page; the published version of this page can be found at PEC-Admin.

Click on any of the following to see the documentation for that version:

Get started

Release Notes

Genesys Multicloud CX Release Notes

Manage your contact center

Configure and view reports

Set up outbound campaigns

Route interactions to agents

Recording, Quality Management and Speech Analytics

How Recording, Quality Management and Speech Analytics works

Manage your workforce

Connect with customers later

Integrate with third-party applications

Set up and use intelligent Workload Distribution

Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |displayname=Administrator
-|contentarea=Multicloud
+|contentarea=Genesys Multicloud CX
 |landingpage=No
 |definition=As an administrator, you are the architect and overseer of the resources that run your contact center. You can create users, set up switches, voicemail, interaction routing, outbound calling campaigns and manage call recording. You can also monitor how your contact center performs using real-time and historical reporting and Workforce Management.
@@ Line 8: / Line 8: @@
 |Type=Get Started
 |Title=Get started
-|Links=*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Get_started|display text=Get started with Genesys Engage}}
+|Links=*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Get_started|display text=Get started with Genesys Multicloud CX}}
 *{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin}}
 *{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=SSO|display text=Single sign-on}}
+*{{Link-Standalone|topic=PEC-Admin/trainadm}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Genesys Engage cloud Release Notes]
+|Description={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|display text=Genesys Multicloud CX Release Notes}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 22: / Line 23: @@
 |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|display text=Manage contact center and users}}
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Create agents, administrators, and supervisors}}
-*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Manage call routing}}
+*{{Link-Standalone|topic=PEC-AD/ADAccessibility|display text=Manage accessibility for Agent Workspace}}
-*{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone}}
+*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Manage interaction routing in Designer}}
-*{{Link-AnywhereElse|product=CDDS|standalone|display text=Export and download contact center data}}
+*{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone or in-browser WebRTC}}
+*{{Link-AnywhereElse|product=PEC-CDDS|standalone|display text=Export and download contact center data}}
+*{{Link-AnywhereElse|product=PEC-DC|standalone|display text=Set up Digital Channels}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 33: / Line 36: @@
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT}}
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP}}
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}}
 }}{{MintyDocsProductLandingSections
 |Type=XYZ Documentation
@@ Line 43: / Line 47: @@
 |Type=XYZ Documentation
 |Title=Route interactions to agents
-|Links=*{{Link-Standalone|topic=PEC-ROU/HIW}}
+|Links=*{{Link-Standalone|topic=PEC-ROU/HIW|display text=How routing works in Designer}}
 *{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Use machine learning to route interactions}}
 *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=GTR|display text=Route workitems to agents}}
@@ Line 66: / Line 70: @@
 *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|display text=Gplus Adapter for Microsoft Dynamics 365 Administrator's Guide}}
 *{{Link-AnywhereElse|product=GASN|version=Current|manual=Admin|display text=Gplus Adapter for ServiceNow Administrator's Guide}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Type=XYZ Documentation
+|Title=Set up and use intelligent Workload Distribution
+|Description=Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.
+|Links=*[[PEC-IWD/Current/Administrator/IWD|How IWD works]]
+*[[PEC-IWD/Current/Administrator/IWDSetup|Set up IWD]]
+*[[PEC-IWD/Current/Administrator/IWDSettings|Configure IWD]]
+*[[PEC-IWD/Current/Administrator/IWDGTL|Search, display, manage and update IWD work items]]
+*[[PEC-IWD/Current/Administrator/IWDMonitor|Monitor work items]]
 |Columns=No
 }}
-|Platform=GenesysEngage-cloud
 }}