Voice Microservices - Genesys Documentation

Voice Microservices

Voice Microservices is an application cluster that provides functionality such as handling incoming voice (SIP) interactions, routing voice and digital (IXN) interactions, support for outbound interactions, events streaming for reporting, and support for agents across regions. The Voice Tenant Service is included with the Voice Microservices and is a core service of the Genesys Multicloud CX platform that serves as an application layer between front-end Genesys Multicloud CX solutions and shared back-end core services in a region.

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Current

Release Notes

Voice Microservices Release Notes

Events and call models

Find information about the Voice Microservices events and call models.

Voice Microservices Events and Models Reference

Private Edition

Find detailed information about how to deploy this service in your environment.

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