High availability and disaster recovery
Find out how Workspace Web Edition provides disaster recovery in the event the service goes down.
See High Availability information for all services: High availability and disaster recovery
To support High Availability and Disaster Recovery, Workspace Web Edition should be deployed as part of Genesys Web Services in multiple regions.
To maintain business continuity without requiring user manual switching to the backup region, the Workspace Web Edition application (browser-side) automatically fails over to the backup region when it detects a loss of connectivity to the primary region. The application notifies the agent (end user) of the failover operation in progress and might prompt for re-authentication.
Refer to the Architecture topic for information about HLA architecture.