Get started with Genesys Predictive Engagement for Genesys Engage cloud
From Genesys Documentation
Revision as of 15:02, November 17, 2020 by Ed.jamer@genesys.com (talk | contribs) (Text replacement - "Altocloud([. ])" to "Predictive Engagement$1")
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
To use Genesys Predictive Engagement, Genesys Engage cloud-based customers complete these initial tasks.
Overview
- Prepare your tenant.
- Fulfill prerequisites for Genesys Engage Cloud Deployments.
- Configure permissions and routing logic.
- Log in to Predictive Engagement.
- Create segments
- Create outcomes.
- Monitor web activity with LiveNow.
- Configure your web pages.
- Build actions.
- Build action maps.
- Receive chats in Agent Desktop.
For more information
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