Agent Pacing Service Deployment Guide
From Genesys Documentation
The following topics are defined for this manual but are not included in the list of topics: About
This manual is for version Current of Genesys Predictive Engagement.
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
| Article | Description |
|---|---|
| Article | Description |
| About the Agent Pacing Service Deployment Guide | Learn the purpose of the Agent Pacing Service and the available documentation. |
| Architecture | Read about performance and high availability considerations for Agent Pacing Service. |
| Configuration | Configure your pacing targets and how the Agent Pacing Service works. |
| How Pacing works | Understand the concept of pacing and learn how the Agent Pacing Service ensures agents are available to assist customers. |
| Install the Pacing Service | Complete the steps to install the Pacing Server. |
| Provisioning | Use the provisioning tool or manually provision the Pacing Server. |
| Troubleshooting | Find solutions to some of the common problems with Agent Pacing Service. |
Comments or questions about this documentation? Contact us for support!