Get started with Predictive Engagement for Genesys Cloud

From Genesys Documentation
Revision as of 16:58, December 17, 2020 by Barbara.martin@genesys.com (talk | contribs) (Published)
Jump to: navigation, search
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

To use Genesys Predictive Engagement, Genesys Cloud customers complete these initial tasks.

Related use cases:

Complete the following procedures

  1. Fulfill prerequisites for Genesys Predictive Engagement feature enablement, license, permissions, and widget configuration and deployment on your website.
  2. Review the supported browsers.
  3. Prepare the required Genesys Cloud domains.
  4. Learn about Genesys Predictive Engagement's tracking capabilities. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
  5. Configure web tracking.
    Tip
    Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  6. Create segments.
  7. Create outcomes.
  8. Create actions.
  9. Create action maps.

AI-306 Add note after step 1 in above section

Important
To allow agents to see the Customer Journey tab when your organization or your agents don't have Genesys Predictive Engagement, see [[ATC/ConversationJourney|]].

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysCloud (2025-06-19 11:18:15)"
Comments or questions about this documentation? Contact us for support!