Get started with Altocloud for PureConnect

PureConnect customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Complete the following procedures

1. Prepare your platform.
2. Learn about Genesys Predictive Engagement's tracking capabilities and how to prepare widgets for Genesys Predictive Engagement. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
3. Configure Web tracking.
   Tip

   Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
4. Create segments
5. Create outcomes.
6. Build actions.
7. Build action maps.
8. Use LiveNow to see customer activity on your website

Prepare your platform

• Verify prerequisites for PureConnect.
• Configure Altocloud in PureConnect.
• Read about Altocloud in PureConnect.